Implementation Specialist IV - REMOTE

About Net Health  

Belong. Thrive. Make a Difference.  

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.   

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

Click Here to Learn More!: 

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JOB OVERVIEW

While maintaining the strategic goals set forth by the Implementation & Training Department, the Implementation Specialist will facilitate client education, workflow re-design, and on-site training with new and existing clients, for a successful implementation and go-live.

RESPONSIBILITIES AND DUTIES

• Serve as a training point of contact for designated groups of new, small to large-sized clients.
• Analyze facility operations and processes to design the most efficient clinical workflow and training plan with the utilization of pre-live implementation forms.
• Provide advanced training support utilizing a customized training agenda and curriculum materials. Training support may be virtual, classroom, and/or onsite shadowing.
• Uses clinical workflow knowledge and independent judgement in software training curriculum and provide basic troubleshooting knowledge.
• Provide education and training to the facility admin team members to support their own team on an ongoing basis and ongoing product maintenance.
• Work with client and/or Project Manager to ensure all requirements are satisfied ahead of solution go live.
• Provide go-live support to clients.
• Provide post go-live support to assure adoption within the application and workflow prior to transition to support.
• Complete internal non-client facing responsibilities, as required.
• Maintain education and on-going learning relative to new releases/versions of the product.
• Use expertise to lead the development of client education and departmental training materials.
• Consistently implement product through education and training resulting in a positive/successful customer implementation experience.
• Serve as a mentor for new Implementation Specialists, including providing training and guidance during the onboarding process.

QUALIFICATIONS

• Minimum education Bachelor’s degree or equivalent experience
• 7-10 years of relevant work experience, including 4+ years of software implementation experience and clinical experience in Wound Care, Occupation or Workplace Health or Rehabilitation.
• Knowledge of healthcare industry required including thorough understanding of clinical workflows and healthcare operations.
• Expert knowledge of specialty EMR software products with emphasis on either: Wound Care, Occupational or Workplace Health or Rehabilitation.
• Understanding of adult learning with the ability to stimulate learner participation and motivation.
• Ability to be cross trained across all product lines.
• Extensive travel (up to 75% monthly) required as part of normal job duties

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. 

Salary Range: $64,000 - $80,000 USD