Implementation Specialist (FieldRoutes)

Who We Are:

We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

What We're Looking For:
As an Implementation Specialist, you will be responsible for on-boarding and training our brand-new customers. This involves managing timelines, coordinating key events between our different teams, providing training on the FieldRoutes system, and overall helping our customers feel comfortable and safe in the FieldRoutes system. This role is ideal for someone very organized, with the ability to manage many schedules and deadlines effectively. You should also be passionate about technology and love working with people. 

What You’ll Do: 

• Become an expert on FieldRoutes software. 

• Manage up to 15 simultaneous small to mid-sized Pest Control, Lawn, and Pool implementations, all at different stages. 

• Be the main point-of-contact for companies after they have completed our webinar-style basic trainings and assist them with the transition to going live in the system. 

• Understand customer’s needs and determine best practices to receive the most benefit from the system. 

• Conduct 1 on 1 consultation calls with companies in implementation to answer questions and guide them to go-live. 

• Coordinate data imports and validate the data to ensure information comes over correctly from the customer’s previous software. 

• Construct detailed and logical requests to development team so that imported data is functional.

• Effectively troubleshoot issues that come up during the process. 

• Support operations for approximately 2-4 weeks after going live with the software.

What You'll Need: 

• 2 years Customer Service or Sales experience required 

• Strong interest in technology and the ability to learn new software features quickly 

• Strong verbal and written communications 

• Exceptional relationship management skills 

• Must be highly organized and autonomous 

• 2 years software implementation experience preferred

• Professional pest control or field service experience is a bonus

Where You’ll Work:

Employees for this position will be remote.

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