FreshRemote.Work

Implementation Specialist (FieldRoutes) - US MO Remote

Who We Are:

We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

 

What We're Looking For:
As an Implementation Specialist, you will be responsible for on-boarding and training our brand-new customers. This involves managing timelines, coordinating key events between our different teams, providing training on the FieldRoutes system, and overall helping our customers feel comfortable and safe in the FieldRoutes system. This role is ideal for someone very organized, with the ability to manage many schedules and deadlines effectively. You should also be passionate about technology and love working with people. 

What You’ll Do: 

  • Become an expert on FieldRoutes software. 

  • Manage up to 15 simultaneous small to mid-sized Pest Control, Lawn, and Pool implementations, all at different stages. 

  • Be the main point-of-contact for companies after they have completed our webinar-style basic trainings and assist them with the transition to going live in the system. 

  • Understand customer’s needs and determine best practices to receive the most benefit from the system. 

  • Conduct 1 on 1 consultation calls with companies in implementation to answer questions and guide them to go-live. 

  • Coordinate data imports and validate the data to ensure information comes over correctly from the customer’s previous software. 

  • Construct detailed and logical requests to development team so that imported data is functional.

  • Effectively troubleshoot issues that come up during the process. 

  • Support operations for approximately 2-4 weeks after going live with the software.

 

What You'll Need: 

  • 2 years Customer Service or Sales experience required 

  • Strong interest in technology and the ability to learn new software features quickly 

  • Strong verbal and written communications 

  • Exceptional relationship management skills 

  • Must be highly organized and autonomous 

  • 2 years software implementation experience preferred

  • Professional pest control or field service experience is a bonus

 

Where You’ll Work:

Employees for this position will be remote.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Apply

Job Profile

Regions

North America

Countries

United States

Benefits/Perks

Adoption reimbursement Company-paid medical, dental, and vision Comprehensive onboarding program Flextime FSA and HSA Health and wellness benefits Leadership training Parental leave Recognition Support for autonomous work Telehealth options

Skills

Customer service Financial Planning Leadership Relationship Management SaaS Sales Software implementation Technology Training Verbal and written communication

Tasks
  • Being the main point-of-contact for companies
  • Conduct 1
  • Conducting consultation calls
  • Coordinating data imports
  • Coordinating key events
  • Managing timelines
  • On-boarding and training new customers
  • Providing training on the FieldRoutes system
  • Supporting operations post go-live
  • Troubleshooting issues
  • Understanding customer needs
Experience

2 years

Restrictions

Fully remote position

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9