Implementation Specialist, Engage - NYC or Remote

The Olo team is looking for someone with experience in Marketing to join the Customer Experience Team as an Implementation Specialist. You will be focusing on our Engage solutions.
The Implementation Specialist plays a crucial role within Olo’s Customer Experience Team by working directly with our customers to provide subject matter expertise throughout our customers implementation cycle and beyond.
A successful Implementation Specialist will use their empathy, communication, and organizational skills to work with our customers to understand their unique goals and business processes, providing in-depth knowledge to help our clients, and drive Olo to achieve our financial goals.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Become a subject matter expert through the implementations of our Email and SMS marketing, survey, and listings solutions.
• Guide customers in all things related to these solutions, including customer consultations, training, and identifying opportunities for rapid time to value and adoption.
• Advise and empower brands with best practices and expertise in applying our Marketing, Sentiment, and Listings solutions to achieve their desired goals.
• Contribute to weekly reports produced by your partnered Project Manager.
• Provide feedback to shape internal processes and best practices improving the customer experience through continued iteration of internal and external documentation.
• Understand and be accountable to your assigned department key performance indicators.
• Advocate for the customer in conversations and planning with our Product team .
• Partner with the Implementation, Customer Support, and Customer Success Teams.
• Independently complete configuration and setup tasks, reporting progress to relevant partners.

What We'll Expect From You

• 1+ years of work experience in a high-volume, real-time SaaS organization specializing in Marketing technology.
• 1 or more years …