Implementation Project Manager

Who we are  

Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.

Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs. 

At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities. 

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About this role:

Transcarent is actively seeking an Implementation Manager (IM) to join a dynamic growing company in the BSBSC digital healthcare world. This role is integral to the Client Implementations Team, successfully managing cross functional client facing projects to ensure an exceptional client experience.   

 What you’ll do:

• Ensure multiple, complex, client facing projects are delivered on time and in scope, and in alignment with organizational goals.  
• Use best practices and promoting excellence in:   
• Advancing projects from engagement to post-live transition  
• Management of client/third party expectations, tasks, issues, and risks   
• Matrixed resource management   
• Cross-functional collaboration and unblocking   
• Stakeholder engagement  
• Executive, client, and task level communication  
• Leadership – ensure on-time delivery of our contracted client experience solutions and meeting or exceeding our aggressive OKRs and KPIs.   
• Report out to multiple constituents, from planning phase through successful activation, and transition to the Account Team.    
• Program Support - identify opportunities for internal project delivery efficiencies, process improvement and design. Ensure policies and procedures are clearly defined and followed to promote proficiency and efficiency.  
• Collaboration - work closely with Sales, Business Intelligence, Marketing, Engineering, Solutions, and Client Success teams to ensure successful delivery of Transcarent services.   

  What we’re looking for:

• Bachelor's degree (B.A./B.S.) from an accredited university   
• At least 7 years of experience leading large, complex projects or at least 10 years of experience with less complex and/or smaller projects  
• PMI (I.e., PMP, PgMP) and Agile (e.g., CSM) Certification preferred  
• Experience independently developing standard program and project documentation   
• Experience managing matrixed cross-functional project teams 
• Experience with Jira, Confluence, SharePoint, diagramming solutions (Lucid Chart, Miro, Visio) Outstanding executive facing communication (written and verbal, effective virtual presence)   

Nice to have: 

• Experience in a fast-moving start-up environment  
• Understanding of integration tools (APIs (Application Program Interface), Business Intelligence models (Commure/Snowflake), and other data sharing methods (SFTP/ETL/FHIR) 

Total Rewards 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits  

Location  

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.