Implementation Operations Manager - United States-Remote

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

As an Implementation Operations Manager at Abridge, you will be instrumental in optimizing the efficiency and effectiveness of our implementation processes. Working closely with the Implementation Manager and cross-functional teams, you will identify and lead initiatives aimed at reducing friction, streamlining workflows, and accelerating time to value for our partners. This role requires a strong focus on operational excellence, process improvement, and project management. This role will be primarily internal with the possibility to be up to 25% client-facing.

Your responsibilities:

• Identify and prioritize projects to enhance the efficiency and effectiveness of the Implementation team with an eye on decreasing time to perceived value and increasing client satisfaction with the implementation experience.

• Analyze implementation data and metrics to identify trends and patterns, informing decision-making and continuous improvement efforts.

• Partner with the Director of Implementations to establish KPIs and develop methods to track.

• Develop and implement strategies to reduce friction and streamline …