Implementation Manager

About the company

Inspiren was created to help operators forge thriving senior living communities.

We use a simple, streamlined platform that protects resident privacy, to optimize community operations at every step. Our technology puts residents first, capturing insights on everything from revenue leakage to staff utilization, while providing an extra layer of oversight, as an extension of your care team.

We know that balancing operations takes time and effort, not to mention careful coordination of many parts – that’s why we offer seamless solutions to guide stronger care decisions. Because while you can’t control any specific event, we believe that data can power communities to live and work better.

Keeping your residents healthy and your staff productive is easy with Inspiren.

Smarter care, on every wall. One room at a time.

About the Role

As an Implementation Manager you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager.

 What you’ll do 

• Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
• Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
• Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.
• Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
• Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.

About you 

• Bachelor’s degree in engineering, information technology, or a related field
• A minimum of 5 years' experience in an implementations, project management, or professional services role.
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
• Know-how of lean tools/methodologies.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Ability to travel up to 50%, on short notice, and as needed for customer engagements.

Details

• The annual salary for this role is between $150,000-$170,000 + Equity & Benefits
• Flexible PTO
• Location: Remote - US 
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.