Implementation Manager (Remote, LATAM)

About Supermove
At Supermove, our mission is to make moving faster, cheaper, and delightful for everyone.
Supermove gives movers and their customers easy, digital tools to manage their moves. We built our products through conversations with and feedback from movers who were frustrated with inefficient pen and paper systems. Now, we offer a software platform designed make everything from lead capture to reporting simple, streamlined, and fully digital.
Hundreds of business owners trust Supermove to digitize their moving business, and help them save time, money, and scale their business.
Working with Supermove
We are a customer-driven team that tackles problems with empathy and logical reasoning. We aim to truly solve problems for our customers and accomplish this through a thorough process of problem discovery, user research, user testing, and iteration.
Your Role & Mission
As an Implementation Manager, you will be a subject matter expert of all things Supermove. You will work with our customers ranging from SMB to Mid-Market as one team to realize Supermove's value and fully own the entire onboarding and implementation of Supermove's biggest customer and provide them a delightful experience.

Quick facts

• We have closed our series A round raising $18M led by a16z - read more about it here.
• We have doubled our team size from 20+ to 40+ in a quarter comprising of Pinterest, Asana, Facebook, and Uber alums.
• We handle millions of dollars of moves each month and we're on track to 10x in a single year.
• We have several customers paying us more than $x00k ARR.

Role & Responsibilities

• Skillfully project manage a portfolio of ~20 customer accounts that have recently signed up for Supermove and are ready to deploy
• Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step
• Coordinate cross-functionally by regularly updating a public and internal project plan for each customer
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end
• Master knowledge about our product in order to effectively visualize what success means for the customer

Competencies

• Project Management
• Create project plan for end to …