Implementation Coordinator

Who we are…
Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. 
The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency. 
Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.
What’s the role?
We are looking for an Implementation Coordinator who will support our consultants as they guide and assist clients with the planning, design, build & implementation of Lifelong Learning software. The successful candidate is an energetic, empathetic, and thoughtful professional who gets things done. 

• Provide support to consultants across a portfolio of projects during all phases of our client implementations of the Lifelong Learning software including project initiation, implementation, training, user acceptance testing and go live planning. 
• Independently lead low complexity, rapid implementation projects once sufficient product and implementation process knowledge has been acquired.
• Provide project support to the consultant team across a portfolio of projects. 
• Support the set-up and initiation of new client projects. 
• Be responsible for maintaining an in-depth understanding of Lifelong Learning features, functionality and implementation processes. 
• Prepare and deliver customized product training to customer stakeholders, executing and leading train-the-trainer sessions. 
• Triaging issues and provide first level customer support, identifying use cases or change requests where a consultant is required. 
• Coordinate activities and work with cross-functional teams such as development, dev-ops, and sales.
• Own the creation of weekly client project status reports and monthly steering committee meetings, providing support on the respective calls. 
• Your project management tasks will include providing (or supporting the creation of) status reports (both internal and client facing), updating the project plan, and timely reporting on key project metrics.
• Play a role in reviewing, updating and improving our internal documentation, client-facing materials and project delivery methods.
• Provide hands-on support for project onboarding tasks including data entry (including data migration activities) where required.

What we offer…

• The salary range* for this full-time position is between $60,000 - $90,000
• Remote first workplace – whether working …