Implementation Consultant

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The Clinical Implementation Consultant is a clinically focused Subject Matter Expert for Senior Living and Long-Term Care customers. This role will work collaboratively within a multidisciplinary team to lead customers through software implementation, providing training and guidance on best practice workflows.  

Let’s talk about Responsibilities

Skills developed through Senior Living and Long-Term Care industry experience, or similar consulting experience, will best support the following responsibilities:

• Deliver proficient clinical consulting services to drive complete and successful adoption of MatrixCare products and services for Senior Living and Long-Term Care customers.
• Provide workflow guidance to customer decision makers with thorough understanding of best-practices, MatrixCare clinical performance, and related reporting tools.
• Educate learners of all abilities in classroom settings and via remote sessions.
• Serve as Subject Matter Expert to e-learning content team, and key presenter for monthly, webinar-based customer trainings.
• Maintain strong communication regarding customer status, consulting, escalations, and satisfaction, externally and within the implementation team.
• Ability to utilize analytics tools to drive customer success.
• Simultaneously lead multiple customer implementation projects of varying size and scope.

Let’s talk about Qualifications and Experience

• Prior experience within the Senior Living and Long-Term Care industry.
• Basic understanding of Organizational Change Management principles. 
• Attention to detail, professional presentation skills and ability to work with complex projects.
• Excellent written and verbal communication skills and interpersonal skills.
• Bachelor’s degree; preferably in Nursing or Healthcare Administration.
• Healthcare software implementation and/or training …