Ig Community Support Advocate

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Job Description

The Ig Community Support Advocate is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment. You will provide unbranded, disease state education, and peer to peer support to people living with Primary Immunodeficiency enrolled in MyIgSource while being mindful of legal and regulatory constraints during every interaction. You will report to the Community Engagement and Recruitment Lead.

PLEASE NOTE: Hours are Monday to Thursday 9am EST to 6pm EST, and Friday, 9am EST to 5:30pm EST.

Remote – can be located anywhere in U.S.

• Patient Education, Peer to Peer Support & Community Outreach

• Make outgoing and handle incoming calls via the toll-free MyIgSource phone line.

• Provide unbranded disease state information, education, and resources about PI, unbranded Ig treatment, plasma, self-advocacy, MyIgSource, and Takeda programs.

• Enroll patients/caregivers in MyIgSource and obtain opt-in, providing a positive experience for all callers documenting all interactions appropriately.

• Handle or triages incoming calls from HCPs as appropriate.

• Travel to/attend approved local, regional, and national patient events, trade shows, attend relevant HCP events, share experience/speak at events to educate on PI, the need for peer-to-peer support, and the educational resources offered by Takeda.

• Attend Unbranded PI Education Support Meetings using discretion in interactions to be mindful of legal and regulatory constraints.

• Attend National walks, local education days to facilitate understanding of MyIgSource, and Ig Community Support at Takeda Internal PI Education

• Participate in videos, brochures, photos, etc. sharing their experience as an advocate, personal experience with PI and MyIgSource to be shared internally and externally in multiple medias.

• Provide feedback to senior leaders of Ig CST on the patient, HCP, disease state, and emotional journey perspective when permissible

• Educate internal audiences on PI patient experience and patient journey, MyIgSource, and all MyIgSource educational tools and resources.

• Share information, complying with Takeda policies and SOPs and Legal, Regulatory, and Ethics & Compliance guidance .

• Bachelor’s Degree preferred

• 3-5 years customer service/sales experience in a professional setting, or teaching experience (required if …