Identity and Access Management Analyst I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for assisting with collecting and reporting performance metrics, training and supporting team members, and leading reviews for various audits and providing enterprise-wide support to fulfill account and role provisioning requests in a timely manner. This includes working closely with business units to ensure accounts and roles are provisioned according to business needs while adhering to access management program guidelines and security policies.

This role...

• Assists with the IAM service functions through daily administration and support, process and procedure maintenance, technical documentation, and policy support.

• Assists with the maintenance and upkeep of the technology tools to support systems and increase IAM automation.

• Administers, manages and supports within policy and SLA guidelines all account credentialing for systems / applications across the enterprise, as applicable.

• Assists the team with design, develop and implementation of technical policies, standards and procedures for user authenticated environments and systems.

• Assists the other IAM technical staff to ensure proper security practices are being established and followed.

• Manages user access problems and questions reported through ITSM Service Delivery Platform.

• Assists the IAM team with managing and resolving technical issues across a variety of hardware, software, and networking topics including but not limited to; Remote Desktop Support, Encryption technologies, desktop applications, VoIP phone systems, various operating systems (Linux, MacOS, Windows).

• Assists the IAM team with routine and regular ongoing reviews of security audit and control procedures as outlined in standard operating procedures.

• Participates as needed on enterprise projects and assignments relational to access administration by management.

• Participate in other projects or duties as assigned.

We are excited to speak with individuals with the following...

• High School Diploma required.

• Zero (0) plus years of experience.

• Experience with ServiceNow working within the ITIL Framework with formal Service Management.

• Experience working in an enterprise IT environment.

• ITIL v3 or v4 Foundation Certification preferred.

• A+, Net+, and Microsoft MTA/MCSA certifications a plus.

• Or equivalent combination of education and/or experience.

• Strong analytical skills.

• Excellent communication skills both verbal and written.

• Excellent ability to take care of the customers’ needs while following company procedures.

• Ability to make critical decisions while following company procedures.

• Ability to get along well with a variety of personalities and individuals.

• Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

• Proficient in the use of Word, Excel, Outlook, and PowerPoint.

• Excellent ability to organize and direct oneself and effectively supervise others.

• Excellent ability to find a solution for or to deal proactively with work-related problems.

• Ability to effectively build relationships with internal and external stakeholders.

• Driven ability to complete assigned tasks under stressful situations.

• Ability to utilize the available time to organize and complete work within given deadlines.

• Strong understanding of IT systems and applications access management (Desktops, server, networks, etc.).

• Demonstrated ability to apply technical concepts practically.

• Ability to lead and manage IT audits independently.

• Able to work independently and with a team, prioritize tasks, effectively manage time to ensure SLA's and expectations are met.

• Knowledge on identity and access management and security.

• Ability to adapt in a dynamic, fast-paced environment.

• Knowledge on Access Management processes and concepts.

• Knowledge of a metrics-driven organization which demonstrated continuous improvement.

Salary: $20.43 - 28.08 per hour

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com