IBM Connect:Direct Specialist

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As an IBM Connect:Direct Specialist at Array, you will leverage your expertise in specialized systems to ensure data accuracy, maintain system functionality, and resolve technical issues efficiently. This is an on-call, hourly contract role with no minimum hours guaranteed, requiring availability on demand to address system-related needs. This role reports to our Site Reliability Engineer manager. 

You will:

• Conduct quality assurance (QA) reviews to confirm data accuracy and transfer integrity within IBM Connect:Direct systems.
• Troubleshoot and resolve IBM Connect:Direct-specific system issues, including diagnosing problems and coordinating with DCSA as needed.
• Monitor IBM Connect:Direct system performance, addressing irregularities proactively to maintain operational continuity.
• Collaborate with stakeholders to resolve system issues originating from external sources and ensure compliance with all relevant protocols.
• Stay informed on system updates and implement necessary adjustments to maintain optimal functionality.

You have:

• Extensive experience with IBM Connect:Direct, including troubleshooting and system maintenance expertise.
• U.S. citizenship and compliance with all eligibility requirements, including willingness to perform duties subject to applicable FAR provisions.
• Active United States Government security clearance (preferred) or the ability to meet compliance and security standards.
• Strong problem-solving skills and the ability to provide on-demand, high-quality support for critical system needs.
• Willingness to be on-call, hourly, with no minimum hours guaranteed, requiring availability on demand to address system-related needs.

Nice to have: 

• Familiarity with DoD or DCSA systems and protocols, with a preference for candidates with direct experience.

Pay transparency: $50/hr, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - IBM technical Interview. 

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

One of our core values at Array is to care and support one another, and that’s why we strive to create an environment where everyone feels empowered to bring their best selves to work. Diversity, equity, and inclusion foster collaboration, comfort, and confidence.  We’re at our collective best when we each feel our best.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.