HR_Continuous Improvement Lead

General Information

Job Advert Title: HR_Continuous Improvement Lead

Location: Nihonbashi, Tokyo or remote

Division: Human Resources

Employment Class: Permanent

Description

【募集の背景 / Purpose & Scope】 • The Continuous Improvement Lead will work in partnership across multiple stakeholders; geographies and time zones to, develop and implement innovative and cohesive solutions to improve the end to end HR processes and service • The role will be responsible for driving consistency of service delivery standards and solutioning of continuous service improvement opportunities to ensure the delivery is continuously improving and reflects best practice benchmarks • The role will contribute to the development and implementation of the strategy to maximise cost effectiveness, align with business needs and in compliance comply with legal requirements • The role will ensure processes are compliant, fit-for-purpose for the future and will manage improvements to processes and services to increase efficiency • The role will analyse Service Quality (3rd party provider SLAs), understanding trends and completing root cause analysis to identify continuous improvement opportunities and develop options / proposals / business cases for changes in service delivery – to be reviewed and approved by senior stakeholders • The role will own and oversee the implementation of all service transition and continuous improvement projects • The role will act as an Account Mgmt. (point of contact) for broader HR colleagues across the CoE and Business Partner teams – ensuring they are properly supported by the People Services function. • The role will act as a custodian for employee experience aligned with business outcomes and overall HR vision, purpose and objectives • The role will drive the stabilisation and adoption in Business as Usual of the Global People Services Model, including myHR, Global Payroll & Global Time and People Services Specialists for their respective countries / cluster
【職務の内容 / Essential Job Responsibilities】 （雇入れ直後） Key Accountabilities: • Accountable for developing a strategic continuous improvement plan for HR Service Delivery that focusses on maintaining reliability and high performance of operational, query and transactional activity • Accountable for all solutioning and designing of any changes in scope and service across HR Service Delivery to support the functions complex and dynamic environment • Accountable for Account Mgmt. with HR – holding the pen against our global model and principles and working with HRBPs and CoEs to ensure they are supported by teams across People Services • Accountable to oversee all transition of scope / processes to NGA & Conduent – working with appropriate Astellas stakeholders to align the ownership of HR activity to the agreed HR Operating Model • Accountable for supporting Day to Day account management of service delivery 3rd parties and being a point of contact where required • Accountable for managing and tracking Business as Usual change requests with NGA & Conduent – working with broader HR Ops stakeholders to execute • Accountable for ensuring senior stakeholders both inside and outside of People Services are aligned around the HR Service Delivery model and objectives. • Accountable for review and analysis of service reports from NGA & Conduent, tracking and management of SLAs – using data and insight to drive improved performance. • Accountable for the stabilisation and adoption in Business as Usual of the Global People Services Model, including myHR, Global Payroll & Global Time and People Services Specialists for their respective countries / cluster.
Run HR Service Delivery: • Service provider performance dashboard and internal quality audit reporting – to monitor performance of global 3rd party service delivery providers and use performance information to identify improvements in service • Maintain an on-going working knowledge of service delivery issues and understanding of mitigations in place across operational teams • Point of escalation for broader HR service delivery teams to ensure any issues come to a satisfactory resolution and all stakeholders are updated • Maintenance of the HR process taxonomy and service catalogues to maintain a clear scope of services delivered out of HR Service Delivery • Service transition roadmap – with detailed planning of all future service transitions backed up by appropriate business case / approval • Service change request portfolio – holistic view of all in-flight change requests relating to service delivery, with appropriate status tracked • Ensure the structure of 3rd party HR Service Delivery teams (e.g. NGA / Conduent) is at an optimum level and is focused on both customer service and cost effectiveness • Work with subject matter experts to develop solution planning for service change requests and change projects
Continuously Improve HR Service Delivery: • Understand and document the needs of Astellas customers (internal and external), proactively seeking feedback to identify opportunities to improve service – for example analysis of customer survey results • Develop a strategic continuous improvement plan for HR Service Delivery and manage against this to deliver year on year cost savings and service capability and improving service performance against benchmarks – whilst adhering to the Global People Services Operating Model principles • Coaching others to look out for continuous improvement opportunities to instil a culture of continuous improvement within People Services • Continuous Improvement roadmap – including all potential and approved opportunities to improve the service across operating model, process, documentation & systems • Develop Astellas People Services Continuous Improvement approach (e.g. LEAN / Six Sigma), providing the tools to execute using this approach and train broader team members to use this to drive removal of process defects • Regularly review E2E employee lifecycle processes with a view to driving efficiency – collaborating with process owners to develop / implement process changes • Contribute to the shaping of new or improved process / procedures / application of policy across Service Delivery and ensure Astellas People Services readiness to implement new employment practices and changes to employment law with regard end to end HR Service Delivery processes; ensuring training is provided as required. • Solution, plan and manage HR Service Delivery projects against agreed objectives, timescales, quality standards, cost constraints and benefits – lead development of business case to secure funding for projects as required. • Monitoring of HR Service Delivery budget, cost vs. benefit position and scope – to provide senior HR leaders with a latest position as needed
Establish & maintain Global People Services Model • Successful stabilisation and adoption in Business as Usual of the Global People Services Model, including myHR, Global Payroll & Global Time and People Services Specialists – particular focus on sustained adoption of the model of all Astellas HR Customers • Create and deliver a fit for purpose strategy for their geographical scope, for establishment of Global People Services Model, understanding the complexities of local HR Services today and develop plans to transition activity to third party providers, the retained HR Service Delivery team or other areas of the HR model. • Stakeholder engagement and communication plan – that articulates the journey to the global model and gains buy-in for this • Timely and successful establishment and then maintenance of myHR, Global Payroll & Global Time solutions – including on-going transition of scope and services to 3rd party providers
Ways of Working: • Located within a commercial cluster – expected to build relationships with the business and with broader HR • Collaborate with HR Leadership Team to plan, design and deliver changes driven by policy or HR related initiatives, managing change against agreed objectives, timescales, and quality standards • Working as a global team – following a standard methodology and approach for all areas of their scope that drives consistency across People Services Service Delivery • Work hand in hand with the Captive HR Service Delivery Team to monitor escalations / issues and support solutioning • Take direct feedback from 3rd party providers they manage and develop a partnership approach, ensuring they have what is needed from Astellas to deliver • Through Account Management for HR, receive and qualify requests for change / continuous improvement • Use strong negotiation, influencing and socialisation skills to ensure that key identified stakeholders are made aware of and kept up to date with the latest information regarding HR Service Delivery • Lead and manage multiple, concurrent projects and continually assess priorities – delivering within cross HR and cross-functional project teams using internal resources, consultants etc., holding internal work stream leaders accountable as required. • Develop strong communication channels, through regular feedback and team huddles which ensure all stakeholders understand priorities, are informed of changes and have up to date business information • Act as a ‘Change Champion’ supporting the business to embrace change and ensure that change limits as much disruption to the organisation as possible • Build the case for change for HR Globalisation and People Services across the affiliate network, through developing strong relationships with key stakeholders and helping to manage expectations / requirements. • Promote HR self-help tools and self-service solutions. • Motivation of People Services Team by leading through example and turning People Services into an important element of the HR Career Path
（変更の範囲） 会社内での全ての業務
【就業環境に関する要件 / Specific Physical or Environmental Requirements】 Some international travel may be required (including overnight stays) Willing to work additional hours and/or travel as required by the business.
【応募要件 / Qualifications】 • Substantial experience in a leadership position encompassing HR, customer service and project management • Sound knowledge and experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with substantial experience in HR process design, transaction support and employee administration within a multinational organisation – across geographical regions • Extensive experience in transaction management • Sound knowledge and experience of HR metrics and their applicability • Excellent written and oral communication skills in English• Preferably bilingual in both English and Japanese • Experience in the development and implementation of a range of continuous improvement projects, including both technology and process improvement in a cross-cultural, multinational setting
• Strong knowledge and experience Project Management Tools and Techniques • An in depth knowledge and understanding of the HR employee lifecycle • Good understanding of employment law, its application and best practice. • Proven excellent people manager with an ability to lead and motivate a team • Experience of coaching employees and managers on employee lifecycle processes • Experience of delivering to customer service targets within a complex environment • Ability to multi-task and alter direction easily to accommodate changing priorities • Sound judgement to manage conflicting priorities and manage client expectations. • Experience of creating and managing a budget • Chartered MCIPD or equivalent qualification, or equivalent HR experience.
【応募書類 / Application Documents】 和文履歴書・和文職務経歴書・英文レジュメ Both Japanese and English Resumes are needed
【選考プロセス / Selection details】 書類選考 → 1次面接 → 2次面接 → 最終面接 ※変更の可能性もございますので、予めご了承下さい。 CV screening → First interview → 2nd Interview → Final interview *Please be advised that there might be a change in the process.
【勤務地 / Location】 （雇入れ直後） 東京都中央区　アステラス製薬　日本橋事業所　本社 またはリモート勤務可能Nihonbashi, Tokyo or Can be done remotely
（変更の範囲） 会社の定める事業場および自宅
【勤務開始日 / Start Date】 応相談 Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】 期間の定めなし Not limited to specified period
【試用期間 / Probation Period】 試用期間原則なし No probation period in principle
【給与 / Salary】 ①基本給：当人の経歴・技術・技能等を考慮して決定 ②裁量労働制の場合：裁量労働手当として職務グレードに応じて50,000～100,000円支給 ③フレックスタイム制の場合：月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給 ①Base salary: will be decided by the candidate's experience, skill and capability. ②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000～100,000yen, based on the Grade) ③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.
【昇給 / Salary Raise】 有り
【賞与 / Bonus】 有り
【諸手当 / Allowance】 裁量労働手当、住宅手当、通勤手当　等 Discretionary work allowance, Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】 8:45～17:45（月～木）、8:45～16:00（金）、企画業務型裁量労働制 裁量労働制の場合、所定労働時間を働いたものとみなす 8:45～17:45（Mon～Thu）、8:45～16:00（Fri） Discretionary Work System
【休日 / Holidays】 完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始 Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】 年次有給休暇、育児休業制度、介護休業制度　等 Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】 雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度　等 Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬　採用サイト/ Career web site】 https://re-jp.astellas.com/jp/recruit/newgraduates/ For more information about Astellas, please visit our career web site. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
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