HR Services Supervisor

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

Summary    

The HR Services Supervisor, is responsible for effectively managing HR inquiries from the firm’s lawyers and business professionals, including ensuring prompt and accurate replies and an exceptional engagement experience. This role oversees the daily operations of the HR Services team, balancing and prioritizing workload and meeting or exceeding service level agreements and satisfaction goals.

Location

This position is remote. Candidates should reside within reasonable commuting distance to the home office and must be based in one of the following offices: Miami, Tampa, Dallas, Short Hills, Phoenix, Raleigh, Boston, Chicago, Reston, San Diego, Los Angeles, Seattle, Washington DC, Atlanta, Baltimore, Houston, Minneapolis, Philadelphia, or Wilmington.

Responsibilities  

• Provide coaching, training, mentoring, and professional development to a team of coordinators. Responsible for providing performance feedback on a regular basis.

• Monitor and evaluate individual and team performance, ensuring quality standards and service level agreements (SLAs) are met or exceeded.

• Analyze team workload, identify opportunities for workflow improvement, and escalate recommendations. Manage the day-to-day work delegation and prioritization of team support.

• Serve as a point of escalation for complex requests as well as an initial point of contact for partners, employees, former employees, and retirees on most transactional HR needs and requests.

• Develop and maintain comprehensive documentation for HR business processes and systems, including Knowledge Base articles, SOPs, templates, and escalation protocols.

• Manage the accuracy, accessibility, timeliness, and consistency of HR data. Monitor data quality and define enrichment strategies.

• Build and maintain strong working relationships with HR Centers of Excellence and administrative departments (ex. IT, Operations, Accounting, etc). Collaborate with groups to improve and streamline HR processes and systems, providing an exceptional user experience.

• Perform other duties as assigned.

Desired Skills   

Able to adapt communication style and message to fit audience, communicates clearly, concisely and able to deliver a compelling message, communicates effectively up, down and across all levels and able to share innovative and strategic ideas with team members. Able to develop presentation materials that are clear, succinct and reflect intended message. Strategic thinking and analytics: Applies technical knowledge and knowledge of team and resources to advance projects and …