HR Service Delivery (HRSD) Manager

HR Service Delivery (HRSD) Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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CACI is seeking a ServiceNow HR Development Team Lead to oversee technical resources delivering services for the Human Resources Service Desk (HRSD) module of the ServiceNow.  

As the Team Lead, you’ll be responsible for working with our DHS customer, helping to create solutions oversight, direction and management for the development and O&M tasks and multiple development projects of varying degrees of complexity.  

More About the Role:

As the Team Lead, you will work with a team of ServiceNow engineers, developers, and business analysts, some reporting directly to you (around 5-10 direct reports). Responsibilities include:

• Provide active, hands-on leadership to ensure deadlines and deliverables are met

• Own the team and their output. Foster improvement, guide and teach methodology, influence pride and quality of work

• Create and share weekly status reports demonstrating team productivity and accomplishments

• Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a Continual Service Improvement (CSI) mindset.

• Coordinate with Product Owner, Scrum Master and Development staff to ensure objectives for day-to-day tasks and projects are resourced appropriately

• Be a point of escalation for our customer and for technical staff, helping to remove obstacles and provide/find solutions when needed

• Function as a liaison to the DHS customer and functional leads across the program

• Oversee projects to ensure deadlines are met, schedules are current, and objectives are met, documenting, and sharing with appropriate staff on a regular basis

• Ensure DHS defined project governance standards are implemented and adhered to for each project and task

• Directly interface with end-users, stakeholders, and process owners, helping to document desired business outcomes, matching proposed solutions and verifying that project objectives are fulfilled

• Ensure that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards

• Be proactive, think like a customer. Provide regular and timely updates to customers and management.

Required Qualifications:

• Ability to attain DHS EOD Clearance

• Proven experience leading a development team in a supervisor, lead or manager capacity

• Bachelor’s degree in Computer Science, MIS or Business

• 10+ Years of total IT experience

• 5+ Years of experience with the ServiceNow platform or other enterprise low code/no code platform supporting HR operations

• …