HR Operations Specialist

About Medallion

Healthcare is going through an unprecedented transformation towards digital care. Medallion provides the critical administrative infrastructure to make that change possible. Our platform enables organizations to license their providers in new states, verify existing credentials, and get in-network with health plans. In just over three years, our platform has become an industry standard powering hundreds of healthcare companies to reduce administrative burden for tens of thousands of providers across the country. To date, Medallion has saved over 500,000 administrative hours for our customers!

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $85M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, and Salesforce Ventures, we’re on a mission to transform healthcare at scale.

About the role

As an HR Operations Specialist, you will play a key role in supporting the HR team and ensuring seamless day-to-day HR operations. You will be responsible for handling a variety of HR processes, from employee onboarding and offboarding to maintaining our HRIS. Working closely with cross-functional teams, you’ll drive initiatives that improve HR workflows and ensure compliance with company policies and legal regulations.

This role reports to the Director of HR and base compensation for this role may land between $92,000 - $120,000. In addition to base salary, Medallion offers equity, bonus, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

This candidate must be located in SF. Once our SF office location opens this person will be expected to travel to the office 2-3 per week.

What you'll do

• HR Operations & Process Improvement: Maintain and improve key HR processes, including but not limited to onboarding, offboarding, employee lifecycle management, benefits administration, and HRIS management.
• HRIS Administration: Manage and optimize our HRIS systems to ensure data integrity, accuracy, and efficiency. Provide insights on system improvements.
• Compliance & Risk Management: Ensure all HR processes comply with local, state, and federal regulations. Stay up to date on labor laws, benefits regulations, and other HR compliance areas.
• Employee Experience: Act as a point of contact for employee inquiries related to HR policies, processes, and systems. Help ensure a positive employee experience by facilitating smooth and efficient HR operations.
• Cross-functional Collaboration: Collaborate with Finance and IT on system integrations and data sharing.
• Project Management: Lead and support HR projects related to process improvements, system upgrades, or new initiatives. Ensure that HR operations are scalable to support rapid company growth.
• Office Management: Manage day-to-day office operations, ensuring a smooth and efficient work environment by overseeing facilities, supplies and vendor relationships
• Others duties as assigned

Qualifications

• 2+ years of experience in a human resources role at an early-stage startup
• Thrive in a fast-paced, dynamic environment and can seamlessly juggle multiple tasks and priorities.
• Bring a high level of initiative and adaptability, able to pivot quickly in response to changing business needs.
• Have a strong attention to detail
• Have a growth mindset and are eager to contribute to the development and scaling of HR functions as the company expands.
• Are highly organized, with the ability to manage complex HR systems and documentation.