HR Operational Excellence Specialist

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more.  Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

The HR Operational Excellence Specialist will be responsible for working across the Human Resources team for the development and implementation of strategies, tactics, practices, and policies driving the sustainable lean transformation for the end-to-end value streams and the entire functional operation.

Responsibilities:

• Project & Program Management: The role involves process improvement initiatives with the following key responsibilities:

  • Lead the inception and execution of process improvement projects for HR processes (ex: onboarding, leave of absence, termination, etc.)

  • Develop comprehensive project plans encompassing project scope, objectives, deliverables, dependencies, and resource needs, and establish timelines for processes identified for improvement.

  • Catalyze change, fostering a culture of continuous improvement within the organization.

  • Regularly reviewing and auditing key HR processes that help to drive the employee experience to identify areas of opportunity.

• HR Program Analytics & Consulting: Your tasks will include:

  • Assist in tracking KPIs for HR operations.

  • Collecting data from diverse sources and conducting a thorough analysis to interpret and summarize the findings, recognizing trends, and providing valuable insights.

  • Identifying the root causes of operational challenges and potential areas for improvement.

  • Making recommendations to other departments within HR on how to improve key HR processes.

  • Participates in knowledge base management by generating, reviewing, and approving article content and engaging with stakeholders to address questions and clarifications.

  • Able to influence across departments to encourage the adoption of ServiceNow and drive improvement in KPIs.

Qualifications:

• Minimum of 3+ years’ work experience in project management and process improvement supporting implementation, enhancements, data analytics.

• Consulting, influencing, and analytical capability.

• Ability to prioritize in a fast-paced and changing environment.

• Able to facilitate lean culture change in an environment with varying levels of acceptance.

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) product suite.

• ServiceNow and Workday experience is a plus.

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Position Location:

Compensation Range:

Compensation Frequency:

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com