HR Moments that Matter Specialist

Application Deadline:

Address:

Job Family Group:

The employee journey is a personal one. HR Support Services (HRSS) is here to prioritize that. This role and opportunity will focus on Moments that Matter for our employees and managers. The HR Moments that Matter Specialist will have core responsibilities as follows:

• Owns the Moments that Matter process and escalations, including maternity and paternity leave, short term disability, retirement, and employee deaths.

• Participate in the build, implementation and management of the Moments that Matter process with internal and external partners.

• Integrates information from multiple sources to enable process improvements and create a consistent and exceptional employee and manager experience.

• Drives collaboration to deliver best in class escalation solutioning.

Additionally, this role will support the planning, development, implementation and ongoing delivery of initiatives and programs for Human Resources that ensures a consistent and exceptional employee experience. Delivers specific operational processes as part of ongoing management of Human Resources programs.

• Influences and negotiates to achieve business objectives.

• Identifies emerging issues and trends to inform decision-making.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Provides advice and guidance to assigned business/group on implementation of solutions.

• Provides input into the planning and implementation of HR programs.

• Identifies opportunities to align with other Human Resources programs.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Helps determine business priorities and best sequence for execution of business/group strategy.

• Conducts independent analysis and assessment to resolve strategic issues.

• Acts as point of escalation on operational matters.

• Builds effective relationships with internal/external stakeholders and ensures alignment.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Monitors and tracks performance, and addresses any issues.

• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

• Provides input into the planning and implementation of operational programs.

• Coordinates budgets and reporting to track actual results vs budget.

• Leads/participates in the design, implementation and management of core business/group processes.

• Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.

• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

• Supports day to day operational processes, program management activities & administrative tasks for Human Resources to achieve business results and deliver the intended employee experience.

• Collaborates with internal & external stakeholders to support planning, implementation and sustainment of the HR processes, workflow and program tools.

• Communicates and reinforces Human Resources principles, programs, process, and standards.

• Supports the development of tailored messaging, which may include writing, editing and distributing communications.

• Participates in the design, development, implementation, and management of core business processes.

• Analyzes data and information to provide HR insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.

• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

• Executes work to deliver timely, accurate, and efficient service.

• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

• Exercises judgment to identify, diagnose, and solve problems within given rules.

• Works independently on a range of complex tasks, which may include unique situations.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• Technical proficiency gained through education and/or business experience.

• Bilingual in English & French.

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem solving skills - In-depth.

• Influence skills - In-depth.

• Data driven decision making - In-depth.

You're fluent in French and English to support business operations outside the province of Quebec.

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.