Hr Advisor (Remote)

Salary: $70,000 - $75,000 commensurate with experience

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The HR Advisor serves as primary contact for all incoming telephone and email inquiries relative to interpreting policies, procedures, and programs, for all Associates. First responder, via phone or email, for Speak Up reports, HR investigations, disciplinary actions, or other Company employee relations matters as required. 

Responsibilities:

• Responds to telephone and email inquiries, and SpeakUp Reports from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR.
• Providing guidance to managers in handling difficult or complex employee relations issues and in resolving complaints or disputes, such as advising managers on appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations.
• Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, Associate and applicant appeals, alleged wrongful terminations, harassment and discrimination allegations, or other HR related matters.
• Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance to policy. Contacts operations on all discrepancies as appropriate to ensure compliance.
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