Hosting Analyst

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Hosting Analyst joins the Hosting Operations team as a secondary tier supporting the loading of data to Relativity, running of searches, creating databases, user management, and other tasks related to making data ready for review.

Hosting Analysts play a critical role by partnering with the other eDiscovery Technical Services teams, as well as our internal Client Services group, to shepherd Lighthouse client data through our various systems while meeting aggressive client deadlines with the highest level of quality. This role also acts as secondary tier support for data investigations and environmental troubleshooting as well as internal Specialist training. 

What will this person do?

• Execute projects specific tasks in Relativity, Brainspace, Relativity Analytics, and Lighthouse proprietary tools.
• Create and prepare load files, text and native files, and other deliverables as necessary for review in various platforms.
• Maintain a high sense of urgency while working on multiple projects, and escalating items to the client services team if there are going to be delays in timing. 
• Work on job requests in order of priority pulling from a queue, as well as by assignment.
• Assist in queue management when necessary, helping prioritize items that need to be addressed first in order of Critical, High Priority, and None Priority. 
• Perform quality control checks on self and others’ work to ensure positive quality ratings remain high.
• Perform basic SQL Query and Script Execution when needed.
• First level escalation support for Specialist members on the Hosting team. 
• Follow and maintain utilization tracking for hours.
• Troubleshoot and resolve basic client-facing technical support issues as well as act as secondary escalation level for client support inquiries.  
• Respond to internal requests via email during designated times.
• Assist in developing and creating first level workflow processes with the Client Services team and help direct ticket types for submission of processes. 
• Able to scope current work and estimate timelines. 

Bring your passion and together we will shine.  It would also be great if you have the following:

• Associates degree (bachelors preferred) or equivalent job experience
• 3-5 years’ experience in eDiscovery 
• A background in computers, statistics or mathematics is a strong plus.
• Strong customer service skills.
• Ability to multi-task and remain calm under pressure.
• Willing to adapt quickly to a rapidly changing environment. 
• Strong analytical skills, problem solving skills and resourcefulness.
• SQL background is a plus. Behavior1 (Leadership, organization, communications, initiative, multi-tasking, etc.)
• Brainspace Certification is a plus.
• Relativity Certified Administrator or Relativity Certified User is a plus.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.  We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are! 

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

The expected pay for this role will range from $61,000 to $74,000 per year.  This role will be eligible to participate in an annual bonus or incentive program.  

Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match.  Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through 98point6, and other wellness plans.  We offer a generous Flexible PTO program and paid volunteer days.  Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do best—shine.