Hosting Analyst (Fri-Mon 12:30-10:30pm PST)

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together. 

What’s unique about this role?

The Hosting Analyst joins the Hosting Operations team as a secondary tier supporting the loading of data to Relativity, running of searches, creating databases, user management, and other tasks related to making data ready for review.

Hosting Analysts play a critical role by partnering with the other eDiscovery Technical Services teams, as well as our internal Client Services group, to shepherd Lighthouse client data through our various systems while meeting aggressive client deadlines with the highest level of quality. This role also acts as secondary tier support for data investigations and environmental troubleshooting as well as internal Specialist training. 

What will this person do?

• Execute projects specific tasks in Relativity, Brainspace, Relativity Analytics, and Lighthouse proprietary tools.
• Create and prepare load files, text and native files, and other deliverables as necessary for review in various platforms.
• Maintain a high sense of urgency while working on multiple projects, and escalating items to the client services team if there are going to be delays in timing. 
• Work on job requests in order of priority pulling from a queue, as well as by assignment.
• Assist in queue management when necessary, helping prioritize items that need to be addressed first in order of Critical, High Priority, and None Priority. 
• Perform quality control checks on self and others’ work to ensure positive quality ratings remain high.
• Perform basic SQL Query and Script Execution when needed.
• First level escalation support for Specialist members on the Hosting team. 
• Follow and maintain utilization tracking for hours.
• Troubleshoot and resolve basic client-facing technical support issues as well as act as secondary escalation level for client support inquiries.  
• Respond to internal requests via email during designated times.
• Assist in developing and creating first level workflow processes with the Client Services team and help direct ticket types for submission of processes. 
• Able to scope current work and estimate timelines. 

Bring your passion and together we will shine. It would also be great if you …