Homeowner Experience Revenue Specialist

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

What we’re looking for

To support our Rates & Revenue Program, we are looking for a Homeowner Experience Revenue Specialist to help us maximize revenue for our homeowners. This position will support by ensuring the homes are accurately priced and set up for long-term success, assisting owners in making educated decisions based on our pricing model, data, and analytics while being empathetic to their concerns. This role requires strong and practical communication skills and de-escalation strategies. 

The ideal applicant will have an analytical mindset, be detail-oriented, and be able to deliver high-level personalized service to our homeowners.

This position in 100% remote and reports into our Portland, OR HQ. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

Compensation: 

• $18 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location. 
• More benefits and company perks information below

What you’ll do

• Use a solution-oriented mindset to de-escalate high-tension situations professionally.
• Work proactively with owners to remove barriers that reduce bookings and lead to guest experience issues.
• Set homeowner’s basic requests for a minimum rates/stay.
• Foster strong and lasting relationships with owners.
• Enforce time management that ensures requests are delivered and executed within the established Service Level Agreement. 
• Ongoing training sessions to help you become proficient in your role.
• Assist and educate other Homeowners facing teams with talking points and data.

What you’ll need

• 1-2 years of customer service experience
• Comfortable answering a high volume of calls (80% or more phone work)
• Outstanding verbal and written communication skills
• Excellent organization and time management skills
• Adaptability in a fast-paced and constantly changing work environment
• …