Homebased Sales Support Assistant

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home Based Sales Support Assistant will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

Ideal Candidates will be

• Effective communication skills with a problem-solving attitude   

• Possesses strong multi-tasking and prioritization skill sets 

• Work well with others and be a team player 

• Is very intuitive with computers and is comfortable learning various software 

• Accurate with detailed information 

Role Details 

• Industry: Promotions 

• Work Shift: 8:00 AM - 5:00 PM EST (USA) 

• Workdays: Monday through Friday (USA) 

• Written and spoken English skill: Very Proficient 

• Salary Range: 35,000 - 40,000

Job Responsibilities 

• Creation of Storyboard +, Catalog + presentations.
• Daily reporting on invoiced orders.
• Logos pulled from each order and a storyboard+ or Catalog + to be created and shared with MLR/Sales/Client.
• Follow up email 2 days later.
• Reporting on feedback.
• All communications to customers to be in a professional, yet warm manner.
• Works closely with the sales team and multi-line sales representatives to increase sales and customer satisfaction
• Understanding the artwork process/imprint methods/product line
• Understanding the policies and procedures of the Company
• Other duties as assigned

Additional Job Requirements 

• Illustrator, Excel
• Superior communication skills – both verbal and written
• Excellent follow-up skills
• Time-management proficiency: Ability to handle multiple tasks and priorities with efficiency
• Communicative and interactive
• Proficiency in using Microsoft Office Suite Application  

Software that will be used 

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook) 

• Proficient with Google suite (Google sheets, Gmail etc.) 

• Customer Relationship Management tools (e.g., Salesforce, Oracle, NetSuite) 

About DCX 

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!  

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.  

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.  

We look forward to receiving your application and getting to know you better! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!