Home Field Technical Lead

Home Field Technical Lead – Salary circa £ 45.000-£50,000

This is a great job for someone with a strong Building Technical knowledge, who enjoys coaching people to develop in their role whilst delivering great service to our customers and controlling claims cost.

If this is someone like you, we would love to hear from you!

A bit about the job:

2024 sees the start of our Home Claims Transformation journey and this role will be pivotal to achieving our ambitions.

Based in our Home Field Claims Team, this role is responsible for the day-to-day technical leadership of the Home Field Team, a team of Home Field Consultants who act as 'eyes on site,' for our Home Project Managers (who retain customer ownership at desk), handling home claims up to £50k.

Technical leadership is a core feature of this role, and you manage all day-to day technical matters relating to the claims handled by the Home Field Team. You will take ownership and accountability for excellent customer service, cost control and work with the Home Field people lead Home Desk technical leads and our training team to support the overall end to end management and upskilling of our Field Team.

Skills and experience we’re looking for:

• Strong Technical knowledge relating to Home Claims fundamentals, Philosophies & Standards, insurance principles and policy interpretation. 
• Proficient understanding of claims handling, encompassing policy coverage, validation, fraud detection, and the ability to approve and challenge scopes in accordance with policy standards and best practice.
• Coaching experience with proven track record of improving performance and capability.
• Customer Focused, strong communication skills with a talent for building relationships, managing stakeholder expectations, handling conflicts, and effectively resolving problems.
• Ideally, you hold certifications like Cert CII/Dip CII, BDMA, or HND/HNC in Building Studies, or comparable technical/management experience.
• Fully mobile across the UK, spending appropriate time in the field with the team but with a home-based office.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting Salary circa £ 45.000-50,000 (depending on location, skills, experience, and qualifications)
• Company car
• Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com