Home-Based Program Account Management Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services - Home-Based Program Account Management Support will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

REQUIRED CORE COMPETENCIES

• Detail-Oriented: Exceptional attention to detail with the ability to spot errors in data and processes, ensuring quality control across tasks.

• Proactive and Efficient: Ability to manage time effectively, prioritize tasks, and execute repeatable processes with minimal oversight.

• Strong Organizational Skills: Able to keep data, reports, and administrative tasks well-organized and accessible for others.

• Analytical Thinking: Comfortable working with data, able to identify discrepancies, and resolve issues independently or escalate as needed.

• Adaptability: Able to handle evolving tasks as the role scales and grows, showing flexibility in taking on new responsibilities.

• Technical Proficiency: Comfortable with data management software, spreadsheets (e.g., Excel, Google Sheets), and other tools to manage reports and tasks.

• Strong Communicator: Clear communication skills to collaborate with team members and stakeholders, ensuring smooth coordination and information sharing.

• Team-Oriented: Ability to work effectively within a team, maintaining a positive attitude and collaborating with others to meet team goals.

• Continuous Learner: Willing to stay updated on best practices in data management and administration and adopt new tools or methods as needed.

WHAT WILL YOU DO

• Report Management: Pull reports from various data sources, organize and upload them into shared folders for PAMs to access, ensuring data integrity and timeliness.

• Webstore Review: Review webstores for item presence based on data pulled from reports, flagging discrepancies, and ensuring product availability is reflected correctly in the reports.

• Data Entry and Validation: Perform data entry and validation to maintain up-to-date information across systems and assist in database accuracy.

• Routine Data-Management Tasks: Handle repeatable and process-driven tasks related to data tracking.

• Collaboration: Work closely with the PAMs and other team members to ensure smooth data flow and report management

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WHAT WE LOOK FOR

• Education: College degree in Marketing, Communications, and Business Administration or any related field. 

• Experience: 1-3 years of Project Management or any related roles. 

• Experienced and comfortable managing large data sets and creating and maintaining complex spreadsheets. 

• Detail-Oriented: Exceptional attention to detail with the ability to spot errors in data and processes, ensuring quality control across tasks.

• Proactive and Efficient: Ability to manage time effectively, prioritize tasks, and execute repeatable processes with minimal oversight.

• Strong Organizational Skills: Able to keep data, reports, and administrative tasks well-organized and accessible for others.

• Analytical Thinking: Comfortable working with data, able to identify discrepancies, and resolve issues independently or escalate as needed.

• Adaptability: Able to handle evolving tasks as the role scales and grows, showing flexibility in taking on new responsibilities.

• Technical Proficiency: Comfortable with data management software, spreadsheets (e.g., Excel, Google Sheets), and other tools to manage reports and tasks.

• Strong Communicator: Clear communication skills to collaborate with team members and stakeholders, ensuring smooth coordination and information sharing.

• Team-Oriented: Ability to work effectively within a team, maintaining a positive attitude and collaborating with others to meet team goals.

• Continuous Learner: Willing to stay updated on best practices in data management and administration and adopt new tools or methods as needed.

Programs that will be used

• Proficiency in most Microsoft Office Applications, specifically Word, and Outlook. 

• Various communication applications. 

• Ability to learn company-specific systems. 

WHAT WE OFFER 

• Salary Range: Php 23,000 -30,000

• Industry: Promotional

• Job Type: Full-time 

• Work Shift: 8:00 AM - 5:00 PM CST (USA) 

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US:  

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth

About DCX 

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!  

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.  

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.  

We look forward to receiving your application and getting to know you better! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!