Home-Based Production Assistant (Roofing Industry)

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Are you detail-oriented, highly organized, and looking to grow your career? We are seeking a Home-Based Production Assistant to support our clients in the fast-paced roofing industry. This role offers an exciting opportunity to work closely with experienced professionals while gaining hands-on experience in performing support and administrative tasks specific to the construction and roofing sectors. 

REQUIRED CORE COMPETENCIES 

• Customer Focus: Demonstrates a strong commitment to meeting customer needs and ensuring satisfaction.

• Communication Skills: Excellent verbal and written communication skills to effectively interact with clients and team members.

• Problem-solving: Ability to resolve customer issues promptly and efficiently, focusing on positive outcomes.

• Time Management: Manages multiple tasks, prioritizes effectively, and meets deadlines in a fast-paced environment.

• Technical Proficiency: Proficient in using CRM systems, Microsoft Office Suite, and communication tools to manage customer interactions.

WHAT YOU WILL DO 

• Manages office communications, including answering phone calls, responding to emails, and handling customer inquiries related to roofing services.

• Maintains, organizes, and stores company records, contracts, and project documentation.

• Schedules appointments, coordinates meetings and assists in managing roofing project timelines.

• Assists in preparing invoices, purchase orders, and other necessary financial documentation.

• Supports the sales and operations teams with administrative tasks, including data entry and report generation.

• Coordinates with suppliers, contractors, and clients to ensure seamless project execution.

• Manages office supplies and inventories and ensures a well-organized virtual workspace.

• Assists with marketing efforts, such as updating social media pages, maintaining company brochures, and creating promotional materials.

• Ensures compliance with safety and industry regulations by keeping track of necessary certifications and permits.

• Performs other related tasks as needed to support the multiple teams.

WHAT WE LOOK FOR 

• Education: Bachelor’s degree in office management, business management, or any related course.

• Experience: 2-4 years of experience in an administrative role; experience in the construction or roofing industry is an advantage.

• Language Proficiency: Strong verbal and written English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

• Industry Specific Software/Knowledge:    

  • Familiarity with roofing terminology, materials, and processes is a plus.

  • Ability to communicate effectively with clients, contractors, and internal teams.

  • Customer-oriented and can adapt to and respond to diverse nationalities. 

  • Customer-focused mindset with a proactive approach to problem-solving.

  • Various roofing industry-specific software (i.e., AccuLynx, JobNimbus, Roofr, EagleView, Exactimate)

WHAT WE OFFER 

• Salary Range: PHP 35,000 - PHP 50,000

• Industry: Roofing Industry  

• Job Type: Full-time 

• Work Shift: 8 AM- 5 PM CST  

• Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US

• Industry-leading salary packages  

• Permanent work-from-home setup  

• Company equipment provided   

• Internet stipends upon regularization  

• HMO Coverage    

• PTO credits and service incentive leaves  

• Major spring and winter company live events  

• Monthly employee appreciation virtual events  

• Company-provided career skills training courses  

• A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are looking for a company that values growth and strongly emphasizes its people-centered culture, DCX is the place for you. As we say around here, LET'S GROW! 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!