Home Based Customer Success Assistant

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

The DCX Client Services - Home Based Customer Success Associate that will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past.  You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position.  Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

Ideal Candidates will be:

• Self motivated

• Highly skilled communicator

• Maintain a positive attitude

• Well-structured and well organized

• A strong multitasker

• Accurate with detailing information

• Able to think on their feet and "out-of-the-box"

• Execute tasks and listen to guidance

• Ability to be interrupted and return to task

Programs that will be used:

• Microsoft Suite (Word, Excel, PowerPoint)

• Google Suite

Role Details

• Industry: Promotions

• Work Shift: 8:00 AM - 5:00 PM EST(USA)

• Work Days: Monday through Friday (USA)

• Written and spoken English skill: Very Proficient

• Salary Range: PHP 35,000.00 - 40,000.00

Daily Responsibilities

• Systems: Implement and manage software that facilitates CSM Ops activities 

• External Communications (Customers): Set up and manage systems to deliver communication touch points along the customer journey from onboarding to monthly tool kits to annual renewals 

• Data Reporting: Inputting and recording customer and user data on various spreadsheets on a weekly basis 

• Enablement: Create and design simple, on-brand materials such as slide decks, launch tool kits and monthly promotional tool kits 

• Billing: Managing monthly billing for Customers and annual contract renewals 

• Support Tickets: Assist in responding to resolving Customer and User issues and bugs 

• Feedback: Relay Customer and User Feedback 

Additional Job Requirements

• Experience: at least 3 years in customer service

• Education: College degree

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States.  If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply! 

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services.  We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. 

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees.  We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth oriented training.  We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more. 

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!