Home Based Client Experience Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 2

Job Description

The DCX Home Based Client Experience Specialist that will work as a full-time employee for a growing business based in the United States. We are looking for a detail-oriented Client Experience Specialist (CXS) to enhance our client-centric journey. As a CXS, you are the backbone of operational support, ensuring that client processes from order management to project coordination are handled with precision and efficiency. Working under the direction of the Client Experience Manager (CXM), you play a crucial role in keeping our client experiences seamless.

The daily tasks will vary so it will be necessary to be very flexible in this position.  Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.  

Ideal Candidates will be:

• Strong organizational skills with attention to detail.

• Proficiency in project management applications and other relevant software.

• Exceptional communication skills.

• Ability to work collaboratively with multiple internal teams.

• Proactiveness and a problem-solving mindset.

• A keen understanding of client needs and the ability to anticipate requirements.

Programs that will be used:

• Microsoft Suite

• Google Suite

• Various web portals 

• Various communication applications

Role Details

• Industry: Promotional

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Work Days: Monday through Friday (USA)

• Written and spoken English skill: Very Proficient

• Salary Range: PHP 35,000-37,500

Daily Responsibilities

• Manage items, item groups, and composite items within Four51 for assigned accounts.

• Coordinate project details with multiple internal departments, including Graphics, Web Services, and Operations.

• Coordinate the creation and management of proofs, production files, and thumbnail images with the Creative team.

• Coordinate the update and maintenance of product details on buyer websites with the Web Development team.

• Responsible for managing pricing and inventory in the assigned client’s e-commerce sites.

• Prioritize and address time-sensitive client communications promptly.

• Create client presentations based on provided specifications.

• Assist in the creation and submission of Estimates, Sales Orders, and Purchase Orders.

• Monitor Purchase Order statuses with vendors, ensuring timely approvals and deliveries.

• Regularly update the CXM and Client Experience Team on client and product developments.

Additional Job Requirements

• To ensure success as a sales team administrative assistant, you should have an excellent eye for detail and high accuracy. Should enjoy working in a team environment, back and forth with other team members throughout the day. Expect a fast pace to the job, especially during peak busy seasons.

• Experience in customer service experience ideal

• Education: College degree in communications or marketing ideal

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States.  If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply! 

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services.  We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. 

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees.  We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth oriented training.  We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more. 

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!