Home Based Accounts Receivable/Collections Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The DCX Client Services Home-Based Accounts Receivable/Collections Specialist will be a part of a dynamic and collaborative finance team committed to enhancing collection efforts and driving continuous improvements for the business. You will be responsible for ensuring accurate and timely billing and collection processes and assisting the client with overall accounts receivable operations. Primarily business-to-business collections with extensive reconciliations of high-volume transactions, while maintaining effective communication with customers and providing great customer service.  

REQUIRED CORE COMPETENCIES 

• Strong organizational and time management skills 

• Excellent attention to detail and analytical skills 

• Effective communication skills with a problem-solving attitude 

• Strong customer service orientation  

• Excellent knowledge of accounting regulations and procedures 

WHAT YOU WILL DO 

• Invoicing: Creating and issuing invoices to customers for goods and services rendered.  

• Payment Processing: Receiving and recording customer payments through various methods, including checks, credit card payments, and electronic funds transfers. Applying payments to customer accounts and ensuring accurate allocation. 

• Credit Management: Evaluating the creditworthiness of customers and establishing credit limits.  

• Collections: Monitoring overdue accounts and following up with customers to secure payments through phone calls, emails, or other communication methods.  

• Reconciliation and Aging reports: Matching incoming payments with outstanding invoices, resolving discrepancies, and analyzing accounts receivable aging reports to track the status of outstanding balances. 

• Customer Relations: Building and maintaining positive relationships with customers by addressing inquiries and resolving payment issues.  

• Sales Team Support: Collaborating with the sales team to resolve payment-related issues and ensure timely revenue recognition.  

• Collections Strategy: Developing and implementing effective collection strategies to reduce overdue accounts and minimize bad debt.  

• Ad hoc tasks aligned with those mentioned above. 

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.  

• Experience: 1-3 years of Accounts Receivable and/or General Accounting experience, or equivalent.  

• Language Proficiency: Strong verbal, written, and English communication skills.  

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills: Proficiency in most Microsoft Office Applications, databases, and accounting software.  

• Industry Specific Software/Knowledge:     

• Strong working knowledge using Excel, pivot tables, advanced formulas, etc. 

• Proficiency in using accounting software and tools, such as QuickBooks, SAP, or other relevant software. 

• Ability to build relationships with clients and internal departments. 

• Maintaining high accuracy …