Hiring Coordinator Lead

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London | 💰£44,000 - £65,000 + Benefits

🚀 Purpose of role

To run Monzo’s Business & Tech Hiring Coordination function, including line management of Hiring Coordinators and overseeing and improving key Coordination tools & processes, including interview scheduling and background checks. As Hiring Coordinator Lead, you’ll manage our team of Hiring Coordinators for our Business & Technology functions. You'd be expected to have regular 1:1s with the team, offering feedback and coaching to continuously aid their development. You’ll have overall responsibility for making sure our coordination processes at Monzo run like clockwork, with a focus on providing a world class candidate experience. You’re also responsible for ensuring that every new Monzonaut has a complete set of background checks before they start with us. Whilst you aren’t expected to do Hiring Coordination work yourself as part of your day job, on occasion this may be required to cover gaps in the team, or for confidential roles.

💪 Responsibilities include: 

• Day to day line management of Hiring Coordinators, including assessing and managing their performance.
• Coaching and supporting the growth of Hiring Coordinators.
• Making sure we can provide full coordination cover to the business at all times, including managing cover for holiday or extended leave, headcount planning & hiring.
• Scoping, defining and reporting on team KPIs and SLAs.
• Having overall responsibility for the onboarding journey for new Monzonauts in Business & Tech, including working with People Operations, IAM, TechOps & other support teams to ensure everything is set up for our new hires’ first day.
• Being the 1st point of contact for pre-employment screening discrepancies and escalations.
• Working with 3rd party providers to ensure screenings are completed within service level agreements.
• Partnering with the Hiring Operations team to manage vendor relationships for Coordination-specific tools such as GoodTime, Enboarder and Security Watchdog.
• Supporting the Hiring Operations team, wider hiring team & People Collective with ad-hoc tasks and projects, to make our people processes run like clockwork.
• Representing Hiring Coordinators in internal and external audits and control testing.
• Hiring Coordination for sensitive or confidential roles, and to cover team absence as required.

🤩 We’d love to hear from you if you…

• Have experience as a people manager, ideally managing an operational role, and with experience of:
• Coaching and mentoring to enable others to perform at their best
• Providing developmental feedback
• Performance management
• Have experience in a highly operational role with a focus on process improvement.
• Have a good understanding of what good looks like in the Hiring Coordination space, and use that knowledge to drive continuous improvement to our coordination processes and ways of working.
• Have proven experience of driving change and standardising processes with a focus on scalability.
• Are confident in working with lots of stakeholders (internal & external) and adapting your working & communication style to suit their needs.
• Are comfortable assessing and communicating priorities on behalf of yourself and your team, and adaptable when those priorities change
• Are empathetic and passionate about delivering a great candidate experience, with a focus on inclusive hiring processes.
• Have experience with vendor selection, onboarding & management of People tools & systems.
• Have expertise in managing pre-employment screening checks.

🙌 What’s in it for you

💰£44,000 - £65,000 ➕share options.

📍This role is based in our London office.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps:

• Recruiter Call
• Interview Role Specific x 1 hour
• Interview Leadership & Behavioural x 1 hour

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to debbieroscoe@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

#LI-REMOTE #LI-DR

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊