Hiring Coordinator Lead

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London | 💰£44,000 - £65,000 + Benefits

🚀 Purpose of role

To run Monzo’s Business & Tech Hiring Coordination function, including line management of Hiring Coordinators and overseeing and improving key Coordination tools & processes, including interview scheduling and background checks. As Hiring Coordinator Lead, you’ll manage our team of Hiring Coordinators for our Business & Technology functions. You'd be expected to have regular 1:1s with the team, offering feedback and coaching to continuously aid their development. You’ll have overall responsibility for making sure our coordination processes at Monzo run like clockwork, with a focus on providing a world class candidate experience. You’re also responsible for ensuring that every new Monzonaut has a complete set of background checks before they start with us. Whilst you aren’t expected to do Hiring Coordination work yourself as part of your day job, on occasion this may be required to cover gaps in the team, or for confidential roles.

💪 Responsibilities include: 

• Day to day line management of Hiring Coordinators, including assessing and managing their performance.
• Coaching and supporting the growth of Hiring Coordinators.
• Making sure we can provide full coordination cover to the business at all times, including managing cover for holiday or extended leave, headcount planning & hiring.
• Scoping, defining and reporting on team KPIs and SLAs.
• Having overall responsibility for the onboarding journey for new Monzonauts in Business & Tech, including working with People Operations, IAM, TechOps & other support teams to ensure everything is set up for our new hires’ first day.
• Being the 1st point of contact for pre-employment screening discrepancies and escalations.
• Working with 3rd party providers to ensure screenings are completed within service level agreements.
• Partnering with the Hiring Operations team to manage vendor relationships for Coordination-specific tools such as GoodTime, Enboarder …