Heroku Business Operations, Senior Manager

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Us
The Heroku Business Operations team translates Heroku’s vision and plans for the business. We drive efficiency and growth through data-driven insights, customer-centric programs, forecasting and planning excellence, and transformational business processes. The Business Operations team strives to make a lasting impact and legacy. Heroku, a leading cloud platform, empowers developers to build, deploy, and scale applications with ease. Our innovative solutions and cutting-edge technology have transformed the way businesses create and manage their digital presence.

About the Role
As a Business Operations Senior Manager, your role involves driving innovation, streamlining processes, and implementing scalable mechanisms to enhance efficiency and productivity across the Heroku organization. Do you love wearing multiple hats, managing programs, building processes, or aligning with stakeholders across the company? Well, this role is for you. As we continue to evolve and expand our offerings, we're seeking a dynamic and experienced professional to drive strategy, operations, and projects to success.

Responsibilities

• Operational Strategy: Develop, implement, and oversee business operations strategies to improve efficiency, productivity, and overall business performance
• Pricing Strategy Development: Develop, implement, and manage comprehensive pricing strategies to optimize revenue, profitability, and market competitiveness
• Strategic Initiatives: Orchestrate and oversee complex initiatives that contribute to our continued growth and success. Lead the planning, execution, and delivery of programs for strategic initiatives
• Project Management: Manage projects for GTM including pricing & packaging, consumption-based pricing, and operationalizing professional services. Drive transformational projects. Serve as the connective tissue with Salesforce key transformational projects
• Collaboration: Collaborate with cross-functional teams, including engineering, product management, customer support, and sales, to ensure alignment and timely delivery of projects
• Risk Management: Identify potential risks, dependencies, and roadblocks. Develop mitigation strategies and contingency plans to …