Helpdesk Technician 1

Sky Zone

Sky Zone is the largest indoor active entertainment operation in the world, with well-known brands including DEFY, Sky Zone, and Rockin' Jump.

With more than 300 franchise and company-owned across the globe, we proudly host more than 40 million adventure movement enthusiasts every year. We are Purveyors of Awesome, and we thrive on creating memorable moments for our guests and team members. 

Working for Sky Zone is so much more than a "job"!  We have more than 4,500 team members throughout our company-operated parks, and we are committed to providing rewarding careers and development opportunities across all functions. Whether you contribute to serving our guests in our parks, or support our parks in a corporate role, we offer all team members a values-based culture, competitive pay, and diverse growth opportunities.

POSITION OVERVIEW

CircusTrix, LLC dba

Sky Zone

IT Helpdesk Technician - Tier I

ONSITE in Provo, UT

JOB DESCRIPTION

POSITION OVERVIEW

Sky Zone is looking for a full-time entry-level IT Helpdesk technician to join our corporate office in Provo, UT to assist with our growing network of extreme trampoline parks. As a tier I tech, you will be the first point of contact for our head office, remote workers, and remote park locations to identify and address IT Support issues.

RESPONSIBILITIES

• Able to communicate efficiently with remote users to diagnose and troubleshoot common IT issues (such as card readers, park printers, receipt printers, desktops, laptops, network equipment, software, etc.)
• Order, prep, and ship computers and peripherals as needed to remote users and locations.
• Entry-level POS configuration and assistance
• Work with other IT members, teams, and leadership as needed to help with projects and initiatives.
• Occasional travel may entail for project-specific needs.

SKILLS & QUALIFICATIONS

• High school diploma or equivalent education required.  Completion of Bachelor's degree in computer science and technology information or related focus is considered a plus.
• 2+ years of experience in helpdesk, troubleshooting, windows, and POS system experience
• Ability to be flexible with scheduled days and hours in an effort for our team to be able to provide round the clock support. (Including weekends)
• Ability to travel up to 10% of the time.

Technical Skills:

• Knowledge of Windows desktop administration.
• Knowledge of Windows Management Instrumentation
• Data entry skills
• Technical writing
• Tiered helpdesk structure
• Ticket scoping practices
• Microsoft Office Suite

Soft Skills:

• Strong oral and written communication skills on both a technical and business level. Must be detail-oriented and logical.
• Ability to learn new business and technical concepts.
• Organization in a remote environment
• Able to work with minimal supervision.
• Ability to adapt quickly to new technologies and changing business requirements.
• Excellent analytical and problem-solving skills.
• Preferred Knowledge of:

Atlassian Products:

• JIRA Service Management
• JIRA Software
• Confluence
• RMM tools such as Ninja, TeamViewer, or ConnectWise
• VoIP Phone Systems
• Agile/Scrum Methodologies

PHYSICAL REQUIREMENTS

• Position requires the ability to remain stationary at a desk for extended periods of time while working on a computer.
• Able to lift a minimum of 20 lbs. 

Compensation is $21 per hour.  Full-time employees are eligible for benefits including medical, dental, and vision (401k eligibility based on age and tenure requirements).

CircusTrix and all its brands are equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members.

Compensation based on experience, qualifications, and performance.

Sky Zone is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all team members.