Healthcare Integration Analyst

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Healthcare Integration Analyst

Reports To: Director of Product Innovation

Department: Technology / Product Development

Primary Location: US CA Monterey Headquarters (On-Site)

Additional Location: US (Remote)

Classification: Salary

Position Summary

At LanguageLine, we are dedicated to breaking down language barriers in healthcare by providing leading language access solutions. We are looking for a Healthcare Integrations Analyst with background in healthcare IT and a passion for improving patient care through effective communication.

This role specializes in the integration of our language access solutions within Electronic Health Records (EHR) systems such as Epic, leveraging standards such as Smart on FHIR. The Healthcare Integrations Analyst will work closely with healthcare clients to understand their language service needs, design customized integration solutions, and oversee the implementation process to ensure seamless access to our services within their healthcare IT environment.

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Key Areas of Responsibilities

• Serve as the Subject Matter Expert (SME) on integrating LanguageLine's language access solutions with healthcare IT systems, particularly EHRs.

• Analyze and understand the specific language service needs of healthcare clients, including regulatory requirements, operational workflows, billing requirements, and more.

• Work with our customers on designing healthcare solutions that seamlessly integrate LanguageLine's services into clients' EHR systems using Smart on FHIR and other relevant technologies.

• Lead technical discussions with healthcare clients, internal teams, and healthcare platform providers translating complex integration requirements into actionable project plans.

• Collaborate with development and EHR platform teams to ensure technical feasibility and timely execution of integration projects.

• Provide technical support and guidance during and after the implementation process, ensuring client satisfaction and optimal use of LanguageLine's services.

• Stay updated on the latest healthcare IT standards and technologies, as well as language access regulations and best practices.

• Document all aspects of project planning and implementation, maintaining clear and comprehensive project records.

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

The minimum and maximum full-time annual salary for this role is listed below, by location. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US (Remote) pay range is $115,000.00 - $125,000.00 USD Annually.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Requirements

• Bachelor’s degree in computer science, engineering, or an equivalent degree in a healthcare technology field.

• Proven 3+ years of experience working in a healthcare/clinical information technology team.

• Hands on experience working on Epic EHR implementations, Epic FDI build processes and FHIR implementations a huge plus.

• Additional knowledge of leading other EHR platforms such as Cerner/Oracle or Meditech a plus.

• Strong understanding of APIs, cloud computing, networking, and security principles.

• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels.

• Demonstrated project management skills with the ability to prioritize tasks, manage timelines, and drive results.

• Strong problem-solving skills and attention to detail, with a focus on delivering high quality solutions that meet client expectations.

• Ability to thrive in a fast-paced environment and adapt to changing priorities.

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)