Healthcare Communication Specialist - Remote or Hybrid

About MANUAL

MANUAL delivers healthcare at scale through our comprehensive digital clinic. We aim to extend the healthy years of life for a significant portion of the population in the UK, Brazil, and beyond, focusing on life-impeding conditions like hormonal imbalance, obesity, and hair loss.

Since its inception, MANUAL has steadily grown to serve over 500,000 patients across two geographies. We centralise diagnosis, custom medications, specialist doctor services, behavioural change support, and fully integrated management of the treatment journey under one consumer brand.

We're destigmatising how people approach their health by offering easy access to diagnostics, holistic treatments, ongoing care, medical advice, and a supportive community. After securing $30 million in Series A funding, we're building one of the most impactful teams in healthcare.

About the Role

The Healthcare Communication Specialist sits within MANUAL's clinical team and is responsible for synchronous patient communications through multiple channels, including live chat, messaging, phone consultations, and educational webinars. You'll provide patients with expert guidance, support, and education throughout their treatment journey.

MANUAL launched our weight loss offering at the start of 2024. We have quickly established ourselves as one of the UK's leading providers of GLP1s for weight loss and hair loss solutions for men.

Salary: up to £40,000 per annum (pro-rata for part-time)
Location: Fully remote or hybrid
Hours: Flexible arrangements from 15 to 37.5 hours per week, with compressed hours available; weekend work is required.

What You'll Be Doing

• Conduct patient consultations via live chat, messaging, and phone calls to provide support, answer questions, and address concerns.

• Host and deliver educational webinars on various health topics related to our treatment areas

• Use our secure Electronic Health Records System (EHR) to document all patient interactions comprehensively and confidentially.

• Provide evidence-based information and guidance to patients across multiple treatment categories, including Weight Loss, Erectile Dysfunction, and Hair Loss.

• Follow clinical protocols set by MANUAL's Medical team when providing advice

• Identify when patients need to be escalated to prescribers or other clinical specialists.

• Support patients with side effect management and lifestyle modification advic.e

• Maintain complete, concise, and comprehensive patient records

• Work efficiently according to the designated rota to meet patient demand

• Provide feedback on communication processes and suggest improvements

• Engage in regular team meetings and training sessions

• Complete Patient Safety Incident (PSI) forms when appropriate

Requirements

What You'll Bring to the Role

• Healthcare qualification (nursing, pharmacy technician, dietitian, or healthcare-related field)

• Minimum 1 year of healthcare communication experience

• Experience with telemedicine or digital healthcare delivery is desirable

• Knowledge of weight management and/or men's health conditions

• Experience with patient education and counseling

• Excellent verbal and written communication skills

• Empathetic approach to patient concerns

• IT literacy and ability to use multiple digital communication platforms

• Ability to work independently while contributing to a multidisciplinary team

Career Development

As we continue to expand, we're committed to your professional development through:

• Learnably budget for continued professional development

• Regular clinical updates and training opportunities

• Potential for expanding responsibilities as our service offerings grow across new treatment areas

Team Structure

You will report directly to the Senior Clinician and Clinical Lead. Working as part of our multidisciplinary clinical team in a collaborative remote environment.

Interview Process

Our selection process typically consists of two stages, which can be conducted remotely or in person based on your preference.

Benefits Package

• 25 days holiday (pro-rata for part-time hours) plus UK Bank Holidays (pro-rata, excluding two per year)

• Private health insurance with additional dental and eye care coverage

• Pension scheme and enhanced parental leave

• Cycle-to-work and Electric Car schemes

• Access to Headspace subscription, discounted gym memberships

• Learnably budget

Why Work With Us?

At MANUAL, we're improving healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We're currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketers, and patient care specialists committed to our mission - but we need more talented individuals to join us to achieve our global ambitions!

Our impact is already evident in the results we deliver - 90%+ of our patients see an improvement in their Quality of Life (QoL) within 6 months of starting treatment with us. By joining MANUAL, you'll be part of a company that's genuinely making a difference in people's lives.

What Sets Us Apart

• Digital-first approach: We're reimagining healthcare delivery through technology, making it more accessible and effective.

• Patient-centred care: Our synchronous consultation model means real-time support for patients when they need it most.

• Meaningful work: You'll be directly involved in improving health outcomes for thousands of patients.

• Work-life balance: Our remote setup and flexible hours mean you can structure your work around your life, not the other way around.

• Growing company: Join us at an exciting time as we scale our operations and expand into new markets.

We value professionals who can communicate effectively while maintaining high clinical standards. As a Healthcare Communication Specialist with MANUAL, you'll play a crucial role in our mission to extend healthy years of life for our patients through accessible, empathetic, and expert guidance.

If you're passionate about healthcare innovation and ready to be part of a company that's changing how people access and experience care, we'd love to hear from you.

Apply now to join the MANUAL team and help shape the future of digital healthcare.