Health Systems Partner Insights Manager

About SonderMind

At  SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive,  SonderMind  defines  care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

About the Role

As a Health Systems Insights Manager at SonderMind, you will be at the forefront of using data to drive strategic growth and deepen partnerships with our enterprise health system clients. This is not a traditional account management role, it's a high-impact, analytical position ideal for someone who thrives on uncovering insights, solving complex problems, and influencing revenue growth.

In this role, you will analyze partner data to identify operational inefficiencies, opportunities for expansion, and strategies to improve care delivery at scale. You’ll translate complex data into clear, actionable recommendations for both internal stakeholders and partner organizations, playing a critical role in SonderMind’s growth in the enterprise healthcare space.

What you'll do

• Success Metrics & Reporting: Reviewing and actioning on reports and metrics of success for Health Systems and their partner organizations. Analyze trends and identify actions for success. Interpret Enterprise reporting for intersecting success metrics.
• Partner Health Monitoring: Track and measure HS partner health and success metrics, such as usage data, feedback, and satisfaction. Proactively identify potential risks to customer success (e.g., churn or dissatisfaction) and develop strategies to mitigate these risks.
• Partner Success: Proactively engage with customers to understand their evolving needs and provide solutions.
• Customer Advocacy & Support: Act as the partners voice within the organization, advocating for their needs and ensuring their issues are addressed promptly. Resolve HS partners queries, challenges, and issues in a timely and professional manner.
• Product Feedback & Insights: Gather health system partners feedback and insights to help inform product development and service improvements. Work with Care Coordination,Analytics, and Marketing teams to relay this information.  Identify repeatable insights and scalable strategies for other partner accounts.

What does success look like?

• You’ve taken over day-to-day management of current HS accounts in your first 90 days.You understand and own the key metrics for HS partner success.
• You’ve mapped and understand key stakeholders in each account and are actively managing those relationships
• You’ve learned the business case for each partnership, understand the current operations, and can manage the cross-functional tasks necessary to ensure success
• You’ve contributed meaningfully to strategic planning efforts and surfaced net new opportunities that improve both partner impact and SonderMind revenue
• You’ve started to see areas for improvement and are updating your account plans for each partner

Who You Are

• 2+ years in healthcare consulting, analytics, or a similarly strategic, data-heavy role supporting health systems or enterprise healthcare clients. Knowledge of clinical systems is a must.
• Excellent verbal and written communication skills. Ability to communicate to internal and external stakeholders.
• Proficient in analyzing large datasets, synthesizing information,  diagnosing HS partner issues and translating it into actionable solutions.
• A passion for Healthcare System partner and patient satisfaction and a strong desire to help partners achieve their goals of patients receiving behavioral healthcare through Sonderind.
• Empathetic and patient in handling concerns.
• Ability to collaborate cross-functionally with care coordination, analytics, product, and to ensure a successful experience. Highly collaborative within the Health Systems Team.
• Strong understanding of healthcare business models, operations, and levers of revenue and efficiency
• Excellent organizational skills with the ability to manage multiple partners and priorities simultaneously

Our Benefits 

The anticipated salary range for this role is $88,000- $110,000. 

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.