Health Information Operations Manager

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs. 

The role focuses on both front-line People management and leading as account manager at designated sites. The Health Information Operations Manager is responsible for client/customer service and serves as a knowledge expert for the HIS staff. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to the VPO. The Health Information Manager will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

You will: 

• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software
• Adhere to the Company's and Customer facilities Code of Conduct and policies
• Inform manager of work, site difficulties, and/or fluctuating volumes
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure
• Responsible for managing patient health records
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards 
• Assist with training associates in the HIS I - SR HIS Positions
• Generates reports for manager or facility as directed 
• Participates in project teams and committees to advance operational Strategies and initiatives as needed
• Mentor HIS staff for further professional development
• Inform senior leadership of issues, opportunities or challenges 
• Maintain overall workflow
• Assist with escalated situations 
• Responsible for P&L management 
• Primary Account manager to Customer 
• Will participate in meetings with HIMDs 
• Will be responsible for Onboarding new hires
• Responsible for handling Corrective Action Plans and development of staff
• Update Standard Operating Procedures at sites 
• Handle various tasks as directed by VPO
• Will lead in recruiting/hiring activities
• Lead Quality Assurance efforts 
• Manage time tracking within time tracking and payroll approval system
• Handle above tasks between multiple sites 
• Acts in a lead role with staff regarding general questions and new hire training and developmental training.
• Leads training sessions for timely staff development 
• Available to staff for questions and training
• Knowledge expert for HIS staff and acts on behalf of VPO as needed
• Other duties as assigned

Qualifications:

• A High School Diploma or GED is required.
• Must be 18 years of age or older.
• Must have strong customer service skills and experience
• Enhanced need for attention to detail for medical records
• Experience in a healthcare environment or office setting is preferred.
• Knowledge, experience and/or training in accurate data entry, office equipment and procedures required. 
• Effective verbal and written communication skills in the English language.
• Able to respond to requests in a fast-paced environment
• Ability to present to small groups
• Must be able to commute between sites as needed 
• Forward thinking and ability to problem solve 
• 2+ years in HIM related experience preferred 
• Demonstrated ability or experience in leading employees and processes
• Coordinates with site management on complex issues
• Excel in written and verbal communications
• Able to delegate effectively

Working conditions & physical demands

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Must be willing to travel up to 75% of the time to multiple sites based on the needs of the region. Possible overnight stays and last-minute coverage.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. 

Even though this is a remote role, you may need to travel onsite. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.  

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.  

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $76,000-90,000. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process

This job is not eligible for employment sponsorship.