Head US Financial Crime Partner Integration

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Head of US Fraud Partner Integration leads a team of professionals who partner with leaders of the product and distribution channels to advise, influence and drive Fraud strategy within the various business lines. This role leads strategic initiatives within the fraud program, ensuring the Fraud program continually evolves to meet the needs of the business and proactively protect our customers.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads Fraud Interaction Model for all US Product and Distribution Channel partners (15+), including support and oversight functions
• Serves as conduit to deliver Fraud strategies to business partners from FC&FMG US Fraud Management / Protect and to FC&FMG US Fraud Management / Protect from Partners
• Drives engagement in US Fraud Strategic Initiatives process, including New Business Product Assessment (NBPA) process
• Drives engagement and prioritization discussions with business partners, as well as supports engagement with Fraud and Protect Strategic Initiatives
• Participates in review of new New Business Product Assessment (NBPA) process and partners with Fraud Risk Management for challenge discussions
• Advises and influences partners on all matters relating to US Fraud Management; Strategizes with them on establishment of key priorities and customer experience targets
• Drives Strategic Discussions on matters of Fraud impact with US Product and Distribution Channel partners and North American Channel partners where appropriate i.e. Board, regulatory updates
• Creates proper balance between Fraud Prevention / Detection and Customer Experience
• Translates balance into actionable strategies to maximize Fraud Protection, while minimizing Customer interruptions
• Works with Product and Channels leads to establish proper KPIs and KRIs, and thresholds associated with them, to manage Customer Experience within our Fraud Risk Appetite
• Leads Work Initiation process for US Fraud Management to evaluate and size new Partner requested projects; Liaison with Fraud Product & Engineering to support technical evaluation and project oversight through delivery
• Establishes Contribute to the Customer Experience strategy and roadmap for key Fraud processes (i.e. Detection and Claims) by maximining Fraud Capture Rates within Customer Experience expectations
• Demonstrates understanding of critical regulations and payment network rules that impact Gross and Net Fraud Losses
• Works with Product and Channels leads to establish proper KPIs and KRIs, and thresholds associated with them, to manage Fraud Loss performance within our Risk Appetite * duplicate
• Establishes Operating Strategies focused on optimizing Fraud capabilities within internal and external operational teams
• Leads US Fraud Strategic Initiatives team, delivering support to internally sponsored initiatives and to NBPA sponsored change
• Act as the conduit to internal fraud teams to share performance metrics, incidents, and initiatives
• Drive strategic engagement with fraud and business partners to provide insights on vulnerabilities identified and proposed mitigation strategies
• Provide fraud insights on industry trends, innovation and capabilities to drive best in class solutions for our businesses, colleagues, and customers
• Leads Fraud Partner Integration Teams across multiple disciplines (product, channel, etc)
• Sets strategic framework for Partner Integration Team, including what skills, tools, and capabilities are necessary to deliver great partner experience
• Establishes and manages a Fraud Partner Integration Career Path within US Fraud Management
• Partners across North American Financial Crimes and Fraud Management Protect Platform teams to deliver a consistent approach to Fraud Partner Integration
• Provide oversight support for Fraud Incident Management, US IMT's program, Fraud Risk Management & Operational Risk Management engagement for US Product & Channel partners
• Partner with Business Executives to support new product growth and evaluation / offering of Fraud products
• Oversight of over 15+ key vendor solutions providing Fraud and Authentication Capabilities to product and channels
• Support coverage model expansion and assessments of partner managed businesses to define options for improved Fraud Management oversight

Education & Experience:

• Post-secondary degree in a business discipline (e.g. Statistics, Business)
• 8+ years' experience in Fraud Strategy, Analytics and/or Operations with a proven track record for leading strategic aspects of Fraud Management Experience in leading teams with significant expense and/or loss plan oversight
• Experience in leading transformational change and developing a business strategy and leading that strategy through successful implementation
• Experience in leading material process change within and outside of the Fraud LOB Superior analytical abilities that enable complex problems to be broken down into simple understandable components
• Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines and priorities
• Excellent interpersonal and communication skills, both written and verbal
• Strong people leader with demonstrated experience in identifying and growing talent
• Demonstrated experience in leading change and making an impact in cross-functional groups, through influence and strong relationships

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.