Head of Technical Customer Support - Remote, United States

Who we are

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.

About the Team

At Typeform, you will be part of a diverse and growing Customer Support team, which spans multiple time zones and continents made up of different specialty teams such as billing, compliance, and technical support. 

Our team embodies three core values that drive our mission: taking ownership, acting quickly, and expressing empathy. We believe in proactively tackling challenges, delivering results, and continually improving processes. Our team prioritizes swift decision-making and embraces experimentation. Above all, empathy guides our interactions, fostering a culture of customer-centricity and transparent communication. If you're passionate about these values and ready to transform the way businesses connect and build relationships, join us in shaping the future of communication.

About the Role

We are looking for a Head of Technical Support who will lead our skilled team of Technical Support Engineers as they leverage their expertise to enhance the customer experience and collaborate with internal stakeholders. This role will be a strategic partner to our VP of Customer Success and Support, leadership team, and cross functional teams, helping to inform the development of the Support department, identify and execute on strategic initiatives, and expand cross company relationships.

Things you will do:

You will be responsible for:

• Leading, Supporting, and Developing a team of Technical Support Engineers who are responsible for responding to user inquiries, delivering a high caliber customer …