Head of Risk Operations

The self-employed workforce is a rapidly growing, resilient, and colorful 60 million Americans. But self-employment comes with its own set of challenges: navigating taxes, accounting, bookkeeping, and business banking are just a few. That’s where we come in.

Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we believe small business owners should spend more time doing what they love and less time on their business finances.

We’re looking for kind, resourceful, and passionate people to join us in building the safety net for self-employment.

Hi, I’m Nick, COO at Found. Our team is looking for a Risk Operations Lead as we prepare to quickly grow our customer base. I personally review every application, so if you have any questions please include them in your application.

Day to day, you will:

• Manage team of Risk Operations agents responsible for handling customer disputes and reviewing accounts flagged for review for potential fraud or other suspicious behavior

• Communicate with customers who have filed dispute reports, review and evaluate documentation received from customers, and make decisions on dispute validity on escalated dispute claims.

• Flag accounts with prohibited activity, review and make decisions on flagged accounts, and develop parameters for account reviews. 

• Collaborate with our Product team to establish product and internal tooling improvements as needed, and collaborate with our Compliance team to flag account activity that needs to be reported to FinCEN.

• Establish parameters for opening new accounts based on fraud score and history. Communicate with users who are unverified due to a KYC issue, and conduct Enhanced Due Diligence (EDD) reviews including ID verification submissions and additional documentation provided by customers.

• Monitor risk losses and other KPIs from transaction disputes and canceled deposits, monitor fraud flagging and review metrics for accuracy, and identify opportunities to improve flagging and review criteria.

To thrive in this role, you have:

• 5+ years experience in risk operations or compliance-related roles, with recent hands-on experience in the day-to-day function of risk operations. 

• 3+ years of experience managing risk operation teams end to end. 

• The ability to spot trends and react quickly to them by establishing new processes or pulling in relevant team members.

• Excellent written and verbal communication skills, both with customers, fellow employees, and external partners

• The ability …