Head of Product & Engineering

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The Head of Partner Ecosystem and Verticals unit, you will lead the product management and engineering functions required to build and deliver the products needed for the success and growth of the business unit. The newly formed Ecosystem and Verticals Cloud will streamline our offering for our product readiness for Resellers, Channel Partners and Managed Service Provider ecosystem to help us scale our go to market. This BU will also focus on creating best-in-class last mile experiences for verticals like Healthcare, Hospitality, Education and Retail. The leader must have a strong understanding of the business, understand what is possible, and define success and outcomes within the product line. 

 This role will require a seasoned leader who has led teams taking a product line and building last mile experiences that help customers in verticals such as healthcare, hospitality, education buy and use our products with little to no friction. The leader will also demonstrate a deep understanding of the business and customer, provide clarity of the vision, drive strategy within the business unit while aligning with other business units for synergies and dependencies. The leader will also be a key member of Nextiva’s executive team and have demonstrated ability to work with leaders in other disciplines like sales, marketing, operations and finance.  

Key Responsibilities 

Product Strategy, Roadmap, and Vision: 

• Define and communicate a clear product strategy aligned with the company's mission and goals. 

• Develop and execute a roadmap that prioritizes feature development and product enhancements. 

• Stay abreast of industry trends, competitive landscape, and customer feedback to shape product vision. 

• Understanding Nextiva products, partnering with our sales teams and leaders, and defining how we build solutions targeted at specific business verticals.  

Product Development: 

• Lead cross-functional teams, including product managers and software engineers, in designing, developing, and launching software products. 

• Oversee the entire product development lifecycle, from concept to delivery, with a focus on custom solutions targeted to business segments and verticals. 

Team Leadership: 

• Recruit, mentor, and manage a high-performing team of product managers, software engineers, and quality assurance professionals. 

• Foster a culture of collaboration, innovation, and continuous improvement within the department. 

Strategic Planning: 

• Collaborate with executive leadership to align product development efforts with business goals and revenue targets. 

Product Launch and Go-to-Market Strategy: 

• Plan and execute successful product launches, including collaborating with relevant internal teams on pricing strategies, sales enablement, and marketing efforts. 

• Monitor post-launch performance and gather feedback for iterative improvements. 

Quality Assurance and Compliance: 

• Ensure the highest levels of software quality, security, and compliance with industry standards and regulations. 

Budget Management: 

• Manage the product development budget effectively, optimizing resource allocation and cost control. 

Qualifications 

• College Degree in Engineering, Sciences and/or Business Management from a recognized university or equivalent. 

• Proven experience in leading Product Management and Software Development for highly scalable and mission critical services.  

• Experience between products in the Unified Communications and Collaboration space, UCaaS or CCaaS. 

• Demonstrated ability in Agile Development Practices 

• Managing teams and partners distributed around the world. 

• Excellent communication and interpersonal skills to collaborate across teams and present to stakeholders. 

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. 

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

The expected hiring range is $250,000 - $355,000, including annual income incentive compensation.  

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• Insurance 💼 - Life, disability, and supplemental indemnity plans 
• Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays 
• Financial Security 💰 -  401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives 
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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