Head of Performance Excellence - Home Based, West Midlands, GB

Homebased with frequent travel between Midlands & Cardiff

Permanent, Full time

Up to £70,000 per annum plus company car and private medical

Serco have a commitment to continually develop and improve delivery of the Restart Scheme to provide optimised services which positively impact the lives of our participants and maximise contractual performance.

The Head of Performance Excellence is integral to this mission, taking accountability for the refinement and improvement of operating models, business processes, frameworks, and delivery tools / applications. The purpose for this role is to create conditions for success for our front line teams and positively impact contract performance.

As Head of Performance Excellence, you will be responsible for the end-to-end change delivery framework, from the gathering of insights and initiation of change initiatives which align with SMT priorities, through to the design and delivery process and the adoption and benefit measurement of implemented change.

Your main responsibilities:

• Define and embody performance excellence for the Restart scheme, continually striving to raise performance levels
• Own the scheme’s Change Management Framework, constantly reviewing and refining our approach to change delivery to ensure best use of resources, effective prioritisation of work, efficient, high-quality delivery of change initiatives and successful implementation.
• Be a subject matter expert for SMT in market trends, research, and insight to inform best practice across people, process, systems and data.
• Govern the change portfolio, ensuring risks to success are resolved in a timely manner, resources are allocated, and costs are controlled.
• Own departmental communications, ensuring the engagement of operational teams both internally and across the supply chain are informed of the work of the Performance Excellence team and are encouraged to contribute.
• Represent the Performance Excellence team at …