Head of People & Culture - Remote

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.  We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.  We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus  including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Role Overview:

As the Head of People & Culture (Sr Director of People & Culture), your role is to partner with all parts of the business to build out functions under People & Culture in pace with our growth. This role will balance strategy and hands-on execution.  

Your role is to carry out the vision and strategy set by our Founding CEO, where People & Culture (HR) is seen as an empathetic, proactive partner to team members at all levels. Collaborate across all facets of our dynamic organization to shape the future of the company.  This is a key differentiator for this position as compared to similar roles in other companies -- plug-and-play HR does not work here;  You will create the foundation while fostering connections, combining purpose and passion to craft a magical work environment.   

With our team more than doubling in size  over the last 4 years, we’ve created strategic partnerships to amplify our reach and impact. We have expanded our talent pool with key partnerships on and off-shore to allow more flexibility and support.  We have a great People & Culture Team in place, and are looking for the right leader to be able to advise, coach, and empower  the team, while seamlessly blending high-level strategy with hands-on involvement. If you are a master collaborator and influential communicator who can rally others around a shared vision, rather than pushing them into our process this is an exciting opportunity to shape the future of our organization. 

What you’ll be doing:

• Develop a deep understanding of the business to enable your role and the entire People & Culture team to become strategic partners to drive and exceed FreedomCare’s goals. 
• Create and execute FreedomCare’s People & Culture vision and strategy to meet the needs of our growing organization. Ensure our P&C infrastructure, team, and partnerships are built to scale to support nationwide expansion and growth to a base of 1000+ employees over the next 3-5 years. 
• Leverage “next in class” people practices tailored to our unique culture and requirements. 
• Build and lead a high-performing team that embodies and champions FreedomCare values 
• Serve as a trusted advisor to the People & Culture Directors, fostering a collaborative environment and strategic direction that enables them to excel in their respective domains and contribute to the broader goals of the organization 
• Develop and manage budget for People & Culture function 
• Oversee development of metrics and dashboard to show the team’s impact, driving continuous improvement and program refinement 
• Be a champion of our mission and an ambassador to our values, fostering employee engagement by connecting them with our larger purpose of changing the world with the work that we do 
• Build strong relationships with our leadership team to clearly understand their goals, needs and unique challenges related to employees within their department, and develop strategies that are focused on developing the team as both individuals and leaders 
• Partner to CEO and Senior Leadership Team in determining business goals, growth plans, company communications, alignment on operational philosophies, develop our people, and create an amazing culture 
• Coach members of our senior leadership team and high potential leaders individually with an approach that honors the whole person, while also holding the larger agenda of improving their performance and reaching the larger goals of our business 
• Manage employee relations issues through coaching, promoting effective communication and framing them as opportunities to learn and grow 
• Directly or indirectly oversee external partners directly, including outsourced Legal, Benefits, and HR Compliance providers 
• Build current day and future strategies for People & Culture org, including Talent Acquisition, People Operations, People/HR Business Partners, Learning & Talent Development, and Office & Culture 

What we are looking for:

• Bachelor’s degree required; relevant Master’s degree a plus 
• 10+ years of progressive Human Resources experience; experience in talent acquisition, employee retention and development strategies 
• Experience with start-up or young companies, taking them to scale demonstrating the ability to scale initiatives and adapting to evolving priorities 
• Experience coaching and/or counseling within an organization, including the senior leaders within the organization 
• Experience developing and implementing HR policies and programs that align with organizational objectives and create a positive employee experience 
• Proven success in creating HR programs that foster a culture of open communication and trust 
• Ability to effectively lead and influence other senior HR leaders, creating collaboration, alignment and a shared commitment to organizational goals and values 
• Ability to replicate the same excitement the CEO created in the early days of Freedom Care through his clear vision, mission and values within a rapidly scaling organization 
• Ability to thrive in a fast-paced, high-growth environment, with changing priorities 
• Strong project management skills - organized, detail oriented, execution focused 
• Exceptional verbal and written communication skills with an ability to adapt to a less formal environment; highly developed ability to listen powerfully and deeply 
• Flexible leader - you can operate at a highly strategic level, but can also deep dive into tactical execution as needed 
• Proven ability to quantify the business value of a strategic People & Culture Team in past roles; a main component of this role is building buy-in and even champions for partnering with the People & Culture Team, always in service of employees and business needs 
• PHR or SPHR highly preferred 

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#INDLV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $245,000 and $265,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.