Head of Implementation and Professional Services

About Veruna, Inc.

Help Us Shape the Future of the Insurance Industry  

Veruna empowers insurance agencies to control the destiny of their business. We are a venture backed start-up in high growth, scale-up mode built on the Salesforce platform.  

Veruna is seeking individuals who are passionate on building a business and want to overcome new challenges. Candidates should be knowledgeable and capable, but always eager to learn more and to teach others. Overall, we strive to create a culture that is both relaxed and focused, and we stress empathy and collaboration with our customers, users, and each other.   

Company: Veruna, Inc.  

Role: Head of Implementation and Professional Services 

Reports to: COO 

Job Type: Full-Time, Exempt, Remote 

Summary: 

Veruna is seeking an experienced Head of Implementation and Professional Services to join our rapidly growing company. In this role, you will lead multiple professionals across the sales solutioning, implementation and client engagement teams in the successful sale, deployment and realization of ROI of our software built on the force.com platform to enterprise independent insurance brokerages. 

Veruna’s mission is to empower independent insurance agents with the latest technology so they can get unstuck from their disparate legacy systems and back to being the advisors and advocates they were meant to be! Part of that success is the identification and implementation of no-code solutions tailored to the unique business needs of Veruna customers. Accordingly, quality solutions consulting is required. 

Description:  

As Veruna’s Head of Implementation and Professional Services, you will set goals and lead the professional servicing team in delivering Veruna’s insurance software implementation projects on time and on budget and continued ROI paid projects throughout the client lifecycle. Through strategic leadership and client engagement, you will guide your team to seamless client implementation processes from pre-sales to client go-live to post-go-live engagement. You will act as a leader within your own team and within the company as it relates to client implementation strategies, solutions consulting, and client relationships.  

Responsibilities: 

• Ensure the successful implementation process from sales handoff to go-live for all Veruna customers 

• Refine and execute a client on-boarding and go-live strategy that exceeds industry expectations 

• Assist with complex problem solving to ensure projects continue to move forward 

• Ensure optimal resource allocation 

• Act as the Engagement Leader in one or more of our strategic implementations 

• Handle initial project escalations  

• Expand and identify current and new business projects by strengthening client and third-party system integrator relationships 

• Ensure that current department metrics are being tracked and reported  

• Project forecast to actual  

• On time delivery  

• Scope control 

• Expand and report on additional, agreed upon, KPI’s based on the changing industry conditions  

• Implementation of cross-company solutions consulting to further customer success 

• Create an advocacy/solutions consulting culture for Veruna prospects and customers 

• Lead and manage internal solutions consultants cross-company 

• Provide guidance and support for complex sales cycles and technical inquiries through your team 

• Conduct regular training sessions to enhance team skills and knowledge 

• Analyze market trends and competitor activities to identify opportunities for improvement 

• Ensure solutions appropriately influence product roadmap 

• Ensure accurate and timely delivery of solutions and proposals to clients 

• Provide day-to-day strategic leadership to the professional services team 

• Manage team’s performance to ensure timeliness, accuracy, compliance, and quality as it relates to professional services 

• Act as a cross functional liaison among several teams to ensure Client's needs are being met coordinating amongst sales, client engagement and product  

• Assist in communicating with general company direction, mission and vision  

• Hire, train and motivate our professional services team 

• Develop and maintain strong relationships with internal leadership 

What You Need: 

• Implementation Experience supporting the implementation of enterprise software solutions for clients, including business requirements gathering, training and configuration setting.  

• Demonstrated Solutions Consulting Experience 

• Basic understanding of independent insurance distribution  

• Demonstrated ability to manage multiple resources across multiple projects  

• Highly adaptable to changing business needs and product landscapes, maintaining a positive outlook and inspiring/motivating others  

• Strong and proven ability to develop, coach and mentor team members 

• Strong collaborative, influencing, leadership and decision-making skills 

• Strong presentation skills and comfortable presenting to senior leadership internally or externally 

• Excellent client-facing and internal communication skills 

• Strong attention to detail, communication, decision making, and organizational skills 

The base pay range for this role is $150,000 - $180,000. Within this range, base pay will be determined based on relevant experience, education, training/certifications, skillset, and work location.    

Veruna is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  

Veruna is an EEO Employer who participates in E-Verify. By applying, you acknowledge that we are an E-Verify employer.