Head of Design and User Research

About Transcend

Transcend is the privacy platform that makes it easy to encode privacy across your tech stack.
We believe that engineering privacy rights and making them easily accessible to the world is one of the most high-impact ways we can spend our time. That's why we're building an ambitious team that’s passionate about solving the important problems of the future and having fun while doing it. We’re backed by Accel, Index, 01A, StepStone Group, and HighlandX growing fast, and are serving some of the most iconic brands in the world.
(Even if you don't see a good fit below, we'd still love to stay in touch. Email us at recruiting@transcend.io).

About the role

As Head of Design and User Research at Transcend, you will lead our design and research efforts across our privacy management platform while also maintaining some hands-on responsibilities for critical projects. This dual role demands a blend of design leadership, user research expertise, strategic thinking, and hands-on design skills to create intuitive, user-centric products that align with both customer needs and business objectives. The ideal candidate will excel at translating complex privacy concepts into coherent design strategies, fostering a culture of user-centered design throughout the organization, and delivering high-quality design work.

What you'll do

• Lead the vision, strategy, and execution of design and user research initiatives across Transcend's product suite, with a strong focus on improving overall user experience and product adoption
• Spearhead the redesign and simplification of our product onboarding process to reduce friction and accelerate time to value for new customers
• Develop and implement strategies to measure and improve key metrics such as time to value, user engagement, and customer satisfaction
• Build, manage, and mentor a team of designers and researchers, fostering a culture of innovation and excellence in user-centered design
• Collaborate closely with product and engineering teams to ensure seamless integration of design and research insights into product development, with a focus on simplifying complex workflows
• Establish and maintain design systems and research methodologies that scale across the organization and support rapid iteration and improvement
• Conduct and oversee user research to inform product decisions, identify pain points in the current user journey, and validate design improvements
• Translate research findings into actionable design recommendations and product improvements that demonstrably enhance user experience and reduce time to value
• Present design strategies and research insights to senior management and stakeholders
• Champion …