Head of Delivery

San Francisco, Remote

PicnicHealth is radically simplifying observational research.  Through direct patient engagement, state of the art machine learning, and scientific expertise, PicnicHealth uniquely curates 100% of consenting patients’ medical records to generate the high quality and clinically-rich evidence that life sciences companies need, at a fraction of the cost of traditional study models. At the same time, we give patients immediate access to their medical records through a patient portal that simplifies participation and drives engagement.  To date we’ve helped tens of thousands of patients securely access their records and proactively contribute to advancing research in diseases that impact their lives. 

Founded in 2014, PicnicHealth partners with 12 of the top 20 biopharma companies and has raised over $100 million in venture capital from investors including Amplify Partners, Felicis Ventures and B Capital Group.

If you are looking to join an award winning, mission-driven, motivated team that is making a real impact across millions of people’s lives, PicnicHealth might just be the place for you. 

The Opportunity

The clinical research landscape is evolving rapidly, and PicnicHealth is at the forefront of this innovation. We're seeking a visionary and experienced Head of Delivery to lead our growing team  and ensure the successful execution of the studies we undertake.  In this critical role, you will be overseeing all aspects of study delivery, from patient enrollment  and clinical operations to data abstraction and analytics services, ensuring we meet and exceed customer expectations at every step while collaborating closely with our Commercial and Product teams to ensure a seamless and scalable process.

As the Head of Delivery you will:

  • Ensure successful execution of studies. You'll own the entire study lifecycle, guaranteeing that we meet our clients' needs and deliver high-quality data.
  • Drive innovation. With your deep understanding of traditional CRO delivery models - and opportunities for disruption - you possess the vision and expertise to identify and implement innovative approaches that enhance efficiency and patient centricity.
  • Lead a high-performing team responsible for all aspects of study execution and operations, including patient recruitment, data abstraction, delivery and add-on services.
  • Collaborate effectively with Commercial and Product teams to  ensure smooth study handoff, execution, and continuous improvement of our product and services. 
  • Be the face of Study Delivery in the sales and bid defense process, building confidence with our customers in our execution standards and performance. 
  • Serve as an escalation point for our customers.
  • Champion a client-centric culture …
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