Head of Business Operations

About Medallion

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024, and featured on The Today Show—Medallion is revolutionizing provider network management. Backed by $85M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, and Salesforce Ventures, we’re on a mission to transform healthcare at scale.

About the Role:

This role will be responsible for driving key business outcomes by tackling some of the most complex and challenging problems across the organization. You’ll work closely with the VP of Provider Operations to improve team productivity and streamline workflows through process optimization and automation. Using data, you’ll drive process improvements, manage resources, and support special projects to meet business needs.

This role reports to the CEO and base compensation for this role may land between $165,000- $230,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

Responsibilities: 

• Operational Strategy and Execution:
• • Collaborate with the VP of Provider Operations to design and implement operational strategies that improve team productivity and process efficiency.
• Process Improvement:
• • Lead initiatives to optimize workflows, reduce inefficiencies, and enhance the overall performance of the operations team.
  • Utilize data analytics to identify bottlenecks, develop KPIs, and track performance metrics to drive continuous improvement.
• Automation:
• • Serve as an interface between Provider Operations and R&D to translate Ops workflow into automation. Support the implementation of new automation within Provider Operations.
  • Implement “off-the-shelf” automation tools to reduce manual data entry and streamline processes as needed.
• Resource Planning:
• • Build and maintain workforce capacity plans in alignment with business growth, adjusting to changing project demands and volumes. Work with the VP of Provider Operations to establish hiring plans and ensure sufficient operational bandwidth.
  • Monitor expenses, identify cost-saving opportunities, and ensure operational processes are conducted within budget.
• Special Projects:
• • Stand up new workflows / teams based upon business needs.

Qualifications:

• Bachelor’s degree in Business, Operations Management, or a related field (Master’s degree preferred).
• 10+ years of experience in operations, business management, or a related field, preferably in healthcare or a high-volume transactional environment.
• Proven track record of managing large-scale operational teams and driving process improvements.
• Experience in process optimization, automation, and project management.
• Strong analytical skills with the ability to use data to drive decision-making and operational improvements.
• Excellent communication, leadership, and organizational skills.
• Familiarity with credentialing, payer enrollment, and medical licensing processes is a plus.
• Ability to thrive in a fast-paced, high-volume, dynamic environment.
• Experience with budget management, resource planning, and financial forecasting.