Hardware Device Support Manager - Customer Success

Description

Sharetec is looking for a Hardware Device Support Manager to join our Customer Success team!

At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.

In this role, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly, attitude and the ability to work in a team environment. The Hardware Support team supports our Credit Union’s Windows and Linux (RedHat) Sharetec system servers, backups, computers, printers, peripherals (ID scanners, document scanners and signature pads) and other services/products sold.

Your previous management experience leading a high functioning team of technical analyst will lend itself nicely to provide outstanding, first-in-class support to our internal and external customers.

This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN or Waco, TX. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary range for this position is $65,000 - $75,000.

Who will love this job:

• Someone who is knowledgeable with both Windows and RedHat based systems
• Someone who is knowledgeable with virtualization, networking and backup infrastructures
• Someone who facilitates growth and excitement within their team
• Someone who is willing to learn new technologies and share knowledge
• Someone who has a sense of urgency and empathy towards those having issues internally and externally

As a Hardware Device Support Manager, you will:

• Work with our 3rd party IT services partner for the day-to-day operation of the organization’s computer systems and network, ensuring 24/7 operation of systems and when problems arise, implement quick and permanent solutions.
• Lead and support the Hardware (IT) Service Analysts – tiers 1 and 2, providing excellent customer service and support to all users of the Sharetec system, peripherals and related ancillary products

You should have:

• Completed training in computer science, IT, information security, engineering, or similar technical discipline is preferred
• A minimum of 1 year IT managerial experience
• 4+ years of professional experience building, deploying and troubleshooting
• Strong knowledge and understanding of hardware peripherals, device management and networks.
• Strong knowledge and understanding of servers and Windows Operating Systems.

Why Sharetec

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off!, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.

Sharetec is an equal opportunity employer.

#ZR

REMOTE CANDIDATES: This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin. We cannot consider candidates who reside in other states at this time.