Guest Services Representative

Guest Services Representative

Full-time, Remote

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Position Overview  

Sky Zone owns and operates popular entertainment venues for group events and birthday parties, a place where friends can have fun and be active together. Event Coordinators are often the first point of contact for guests who are interested in booking a group event or party at one of our park brands. In this role, you will respond to inbound calls, email, text and webchat, provide event/party information and recommendations based on customer needs, and accurately complete bookings. You will also thoroughly review, modify and reschedule party and group event bookings.

This is a work from home opportunity, ideal for someone who is self-motivated, focused on guest satisfaction, organized when prioritizing workload, and urgently resolving guest issues. We provide a company-issued laptop for the duration of your employment.  

Responsibilities  

• Ability to work a variety of shifts from 9AM – 6PM (local time), Weekend and Evening availability required. 
• Provide all aspects of customer support for group events and party bookings via phone, email, text and webchat.  
• Consult with guests to fully understand their group event needs, provide package options and availability.  
• Collect relevant booking information and accurately complete related adjustments and data entry.  
• Process booking reschedules and modifications.  
• Adjust credit card deposits for modified bookings as appropriate.  
• Thoroughly understand park pricing and articulate the value proposition to upsell event, membership, and party offerings.  
• Use resources to be knowledgeable of park layout, attractions and facilities.  
• Collect and execute credit card deposits for new bookings.  
• Collaborate at least weekly with General Managers and park staff on event logistics.   

Qualifications 

• MUST reside in one of the following states: AL, AR, CA, CO, FL, GA, IA, ID, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OR, PA, SC, TN, VA, WA.
• Must be at least 18 years of age and have a high school diploma or equivalent. 
• Ability to work a flexible schedule.
• Prior experience in customer service or business processing environments preferred.  
• Friendly communication style, ability to quickly develop a rapport with Guests.  Communicates clearly both in writing and verbally.  
• Results-driven, self-motivated, and solutions-oriented.   
• Consistently pay attention to detail to ensure accurate data entry.   
• Proficient computer skills, ability to learn and navigate our web-based booking system, webchat, and texting.  
• Proficient computer skills to learn and navigate web-based booking system, online webchat, and texting.  
• Must have a private workspace with limited background noise and access to quality internet service.   
• Must be able to pass a background check.  

Compensation range is $22-24/hr  based on qualifications and experience.  Full-time employees at Sky Zone enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.  Eligibility for 401k is based on age and tenure requirements.   

CircusTrix and its brands are proud to be equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members. 

We are accepting applications for this position until February 10, 2025. After this date, applications will no longer be considered for this opening unless it is reposted, however we may keep applications on file for future positions.  

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