Group Travel Specialist

Remote, based in the United States 

TRAINING:  8/6/2024 - 8/22/2024 

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!  

Watch a video about the Lighthouse Project to find out more about these efforts! 

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.  

Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, (For associates working outside US, these benefits may vary slightly) Work from home options, and Home office internet reimbursement. 

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few. 

ABOUT THE ROLE 

The expectations for the role of Group Travel Specialist at GVI are: 

• Overseeing and supporting the day-to day operations and/or activates of the Group Sales & Service 
• Focusing on people and/or key business processes and rallying to action 
• Understanding the big picture view of the business and the organizational impact of decisions made and changes implemented
• Service focus (80% Service, 20% Sales) 
• Building strong relationships with guests through the reservation process

EXPERIENCE/SKILLS REQUIRED 

• Three to five years in administrative role 
• Product planning and travel destination knowledge 
• Knowledge of Sales processes 
• Organized and Detail Orientated 
• Utilizing Customer Relationship Management (CRM) systems and tools to manage sales activities and production. 
• Excellent communication skills
• Microsoft Office, especially Word and Excel 

 EXPERIENCE PREFERRED 

• Knowledge of Siebel
• Group travel experience
• Strong public speaking skills and the ability to build Travel industry knowledge

RESPONSIBILITIES  

The Group Travel Specialist, Group Sales & Service is responsible for the following results: 

• Prevent and solve customer issues in a manner that ensures the highest degree of mutual satisfaction between the customer’s needs and those of the business, including the recommendation of changing impeding processes and/or policies.
• Survey, measure and report the follow up on client satisfaction metrics 
• Manage and track all internal and external escalations from assigned group
• Collaborate and build relationships with customers in all markets and assist in trouble shooting service issues
• Build solid business relationships with) clients, internal partners (air, documents) and world-wide offices by establishing rapport and respect, provide positive and effective representation in meetings (internal and external)
• Coordinate with Inventory department to prevent issues on group bookings, and ensure inventory availability or restriction as needed to maximize sales and margin potential
• Implement and execute sound management practices (e.g. assigning and delegating, enabling and coaching, establishing accountabilities, and evaluating and rewarding performance against desired outcomes).
• Ability to adapt to ongoing process improvements and the integration of new technology across the organization in order to increase Group sales and satisfaction, flexibility and reduce administrative costs.

ABOUT THE DEPARTMENT 

The Group Sales & Service department is responsible for increasing travel agent and consumer sales by integrating sales, service and establish direct to consumer and travel agent relationships. Group Sales & Service is responsible for the sales, service, relationship development, coordination, growth and responsible for identifying and targeting new distribution channel opportunities and incorporating those new channels into GVI by turning them into viable, profitable business units. 

EEOC

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.