Global Strategy Market Lead, Service Management

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

At Atlassian, our mission is to empower our customers to thrive in the modern, digital economy. With a multi-billion-dollar software business, we serve over 300,000 paying customers and millions of users worldwide.

Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and climate change, to bugs in code and remote equipment requests, no task is too large or too small with the right team, the right tools, and the right practices. As we enter the next wave of growth, we aspire to accelerate customer value realization through increasingly connected Atlassian solutions.

We are looking for a seasoned strategic leader in Service Management to join us in delivering profitable Enterprise performance and growth. This individual will understand the market and competitive landscape, shape market distribution strategies from demand gen through post sales for our direct and channel businesses, represent the voice of the customer back to stakeholders in product, co-own long range planning with stakeholders across the business, understand business performance and accelerate outcomes through implementation of measurable initiatives and programs. Join our global team dedicated to propelling Atlassian's success by accelerating the growth of one of our most rapidly expanding solutions!

Our Jira Service Management (JSM) solution has consistently innovated within the market, and leads in Forrester’s ESM Wave. Atlassian’s approach to service management brings development, IT, and business together on a single, AI-powered platform to deliver great experiences at high velocity.

Responsibilities

• Drive Sales & Success strategy (including direct and channel) for Service Management, building on deep market and competitive insights, feedback from cross-functional peers and quantitative assessment. You will define clear strategies for what we will and will not do in the face of uncertainty to build a sustainable value proposition in the market.

• Build and maintain deep cross-functional partnerships across Atlassian, including at the executive level. Co-drive long range planning with Marketing and Product counterparts (and deep input from Sales & Success leadership).

• Engage with customers and represent the voice of the customer back to product and other stakeholders, including quantitative and qualitative insights. Work with core account teams to innovate when appropriate in the customer journey and engagement models.

• Monitor business performance and understand key drivers of KPIs across the end-to-end customer journey for Atlassian’s suite of Service Management offerings. Understand P&L performance for individual products as well as solution area overall.

• Be accountable for strategies to accelerate performance or inject change, identify levers and implement plans. Where necessary, resolve prioritization conflicts with Sales & Success leadership, Marketing and Product.

Qualifications

• 15+ years of experience of a combination of general management, corporate development, management consulting / corporate strategy, business development, sales management or an equivalent field

• A strong track record of owning and delivering qualifiable business impact across the customer journey - from top of funnel through retention and growth

• Experience developing global pre- and post-sales strategy and coverage models for platform/multi-product SaaS businesses, including direct and channel motions

• Superlative first principles thinker, able to break down problems, diagnose the root cause(s), and design scalable solutions

• Analytics skills and the ability to define how best to approach complex problems: You know what questions to ask, what the data says, and what actions to take based on the results 

• Excellent communication skills across the organization and up to executives

• Track record partnering in fast-paced ambiguous environments: you get that an organization is made up of very different parts with evolving needs. You are a strong influencer of other teams and spearhead cross-team initiatives.

• Demonstrated expertise and thought leadership within Service Management

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $205,700 - $274,300

Zone B: $185,200 - $246,900

Zone C: $170,800 - $227,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.